Sales Associate Resume Example
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SALES ASSOCIATE
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
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Work History
Sales Associate, 11/2019 to 08/2020
Ntb – Lorton , VA
Ntb – Lorton , VA
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Maintained organized, presentable merchandise to drive continuous sales.
- Tracked stock using company inventory management software.
- Processed product returns and assisted customers with other selections.
- Maintained customer satisfaction while handling m product returns quickly and professionally.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
Front Desk Agent, 04/2016 to 08/2018
Columbus Hospitality – Granville , OH
Columbus Hospitality – Granville , OH
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Monitored social media and online sources for industry trends.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Front Desk Supervisor, 10/2013 to 03/2016
Gold's Gym International, Inc. – Richardon , TX
Gold's Gym International, Inc. – Richardon , TX
- Used W to sort, summarize and tabulate various statistical data.
- Prepared data by compiling and sorting information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained transaction security by verifying payment cards against identification.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Quickly and accurately counted drawers at start and end of each shift.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Education
GED: 05/2004
Christian Alife Academy - City
Christian Alife Academy - City
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Resume Overview
School Attended
- Christian Alife Academy
Job Titles Held:
- Sales Associate
- Front Desk Agent
- Front Desk Supervisor
Degrees
- GED : 05/2004
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