Sales Associate resume example

• Monitor, capture and interrogate merchant transaction data

• Review HEX dumps and low level IP traces as a result of parse-failed test card data, format failures etc

• Provide UAT testing in First Data emulation environment

• IT support for TransArmor (First Data’s encryption at the POS)

SME for Requirements Engineering SharePoint portal (admin for changes, updates, etc. policing the database for consistencies)

• Generate weekly reports on RE project timelines, responsible for team audits (extract data from SharePoint for managing working concepts)

• Provide monthly RE resource productivity data using Clarity CA (used for measuring statistics and setting individual goals)

• Assist management on a ad-hoc basis reporting yearly team statistics using MS EXCEL and PowerPoint as a presentation medium

• Collect six month rolling productivity data (Clarity CA) for the purpose of setting and measuring RE team goals

• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
• Maintained organized, presentable merchandise to drive continuous sales.
• Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
• Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.
• Processed product returns and assisted customers with other selections.
• Engaged with customers to effectively build rapport and lasting relationships.

• Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
• Closely collaborated with project members to identify and quickly address problems.
• Maintained schedules to meet key milestones at every project phase.
• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
• Worked with third-party vendors to streamline appropriate processes for product storage, transportation and disposal.
• Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
• Communicated project plans and progress to key stakeholders, including project contributors, business, operational and technical resources.