Dedicated Senior Implementation Analyst takes hands-on approach to running problematic information technology projects. Boasts over 10 years of experience overseeing technical and planning aspects of tech deployments, including installation, maintenance and troubleshooting. Particular focus on juggling cost-benefit analysis and technical requirements. Adept collaboration with IT Management to conduct formal client project reviews and assessments to meet financial compliance and regulatory expectations.
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• Monitor, capture and interrogate merchant transaction data
• Review HEX dumps and low level IP traces as a result of parse-failed test card data, format failures etc
• Provide UAT testing in First Data emulation environment
• IT support for TransArmor (First Data’s encryption at the POS)
SME for Requirements Engineering SharePoint portal (admin for changes, updates, etc. policing the database for consistencies)
• Generate weekly reports on RE project timelines, responsible for team audits (extract data from SharePoint for managing working concepts)
• Provide monthly RE resource productivity data using Clarity CA (used for measuring statistics and setting individual goals)
• Assist management on a ad-hoc basis reporting yearly team statistics using MS EXCEL and PowerPoint as a presentation medium
• Collect six month rolling productivity data (Clarity CA) for the purpose of setting and measuring RE team goals
Cisco - Cisco Aironet Technologies UMBC
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