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Sales Associate Resume Example

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SALES ASSOCIATE
Professional Summary
Energetic Sales Representative with 5 years of B2B sales experience in-person and over the phone. Money and goal motivated with strong closing skills. Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
Skills
  • Team Player
  • Accurate Cash Handling
  • Fast-Paced Retail Environment
  • Active Listening Skills
  • Time Management
  • Customer Satisfaction
  • Satisfying Shopping Experience
  • Customer Inquiries
  • Excellent Communication Skills
  • Proven Track Record
  • Compelling Leadership Skills
  • Shared Product Knowledge
  • Professional Customer Interactions
  • Established Track Record
  • Interpersonal Skills
  • Strategic marketing
  • B2B sales
  • Powerful Negotiator
  • Strategic Marketing
  • Organized!
  • Personable
  • In-depth knowledge of Salesforce 
  • Training Strategies
  • New Business Development 
  • Time Management
  • Highest Level of Integrity 
  •  
Work History
Sales Associate 03/2011 to 11/2014
 GUCCI – Houston, tx
  • Sold $110000 in gucci product per month.
  • Responded to all customer inquiries thoroughly and professionally.
  • Placed special merchandise orders for customers.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Recommended new products to customers, resulting in a 15% in add-on business.
  • Answered customer questions about product availability and shipment times.
  • Processed cash and credit payments rapidly and accurately.
  • Answered questions regarding the store and its merchandise.
  • Maintained records related to sales.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Trained and served as a peer coach for new sales associates.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories once per quarter.
Internet manager/ Sales Associate 12/2014 to 05/2016
 Infiniti – Houston, Tx
  • Boosted website traffic by 35% by creating an integrated social media strategy.
  • Created effective messaging using language, graphics and marketing collateral.
  • Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes.
  • Entered and assigned new leads using CRM tools.
  • Negotiated prices, terms of sales and service agreements.
  • Created sales contacts with on- and off-premise accounts.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Met existing customers to review current services and expand sales opportunities.
  • Completed daily outbound calls, up to 3 hours per day.
  • Selected the correct products based on customer needs, product specifications and applicable regulations.
  • Kept detailed records of daily activities through online customer database.
  • Built relationships with customers and the community to promote long term business growth.
Sales Associate 08/2016 to Current
 Cadillac – Houston, tx
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Answered customer questions about product availability and shipment times.
  • Wrote, negotiated and finalized sales contracts.
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Consistently exceeded monthly sales quotas by more than 15% by pursuing leads and expanding the prospect list.
  • Trained peers and management team on internal system supports and implementation plans.
Education
High School Diploma: 2010 Vinton High School - Vinton, La
  • Class Vice President 
  • Member of the Beta club, Student Counsil, FFA, 4H, and Future Business Leaders of Tomorrow. 
  • Graduated with a 3.4 GPA
BBA: business Lamar University - Port Arthur/ Orange, Tx
  • Finished 3 years of business. 
  • Interned 2 years at incredibly respected Vet clinic for business aspects.
  • Coursework in International Business
  • Coursework in International Marketing
  • Coursework in Communications
  • Coursework in Finance and Accounting
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Resume Overview

Companies Worked For:

  • GUCCI
  • Infiniti
  • Cadillac

School Attended

  • Vinton High School
  • Lamar University

Job Titles Held:

  • Sales Associate
  • Internet manager/ Sales Associate

Degrees

  • High School Diploma : 2010
    BBA : business

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