Sales Associate Resume Example
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SALES ASSOCIATE
Professional Summary
Energetic Sales Representative with 5 years of B2B sales experience in-person and over the phone. Money and goal motivated with strong closing skills. Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
Skills
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Work History
Sales Associate 03/2011 to 11/2014
Company Name – City, State
Company Name – City, State
- Sold $110000 in gucci product per month.
- Responded to all customer inquiries thoroughly and professionally.
- Placed special merchandise orders for customers.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Recommended new products to customers, resulting in a 15% in add-on business.
- Answered customer questions about product availability and shipment times.
- Processed cash and credit payments rapidly and accurately.
- Answered questions regarding the store and its merchandise.
- Maintained records related to sales.
- Helped customers with questions, problems and complaints inperson and via telephone.
- Trained and served as a peer coach for new sales associates.
- Developed positive customer relationships through friendly greetings and excellent service.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Generated repeat business through exceptional customer service.
- Conducted store inventories once per quarter.
Internet manager/ Sales Associate 12/2014 to 05/2016
Company Name – City, State
Company Name – City, State
- Boosted website traffic by 35% by creating an integrated social media strategy.
- Created effective messaging using language, graphics and marketing collateral.
- Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes.
- Entered and assigned new leads using CRM tools.
- Negotiated prices, terms of sales and service agreements.
- Created sales contacts with on- and off-premise accounts.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Met existing customers to review current services and expand sales opportunities.
- Completed daily outbound calls, up to 3 hours per day.
- Selected the correct products based on customer needs, product specifications and applicable regulations.
- Kept detailed records of daily activities through online customer database.
- Built relationships with customers and the community to promote long term business growth.
Sales Associate 08/2016 to Current
Company Name – City, State
Company Name – City, State
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Answered customer questions about product availability and shipment times.
- Wrote, negotiated and finalized sales contracts.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Consistently exceeded monthly sales quotas by more than 15% by pursuing leads and expanding the prospect list.
- Trained peers and management team on internal system supports and implementation plans.
Education
High School Diploma: 2010Vinton High School-
City,
State
- Class Vice President
- Member of the Beta club, Student Counsil, FFA, 4H, and Future Business Leaders of Tomorrow.
- Graduated with a 3.4 GPA
BBA: businessLamar University-
City,
State
- Finished 3 years of business.
- Interned 2 years at incredibly respected Vet clinic for business aspects.
- Coursework in International Business
- Coursework in International Marketing
- Coursework in Communications
- Coursework in Finance and Accounting
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Resume Overview
School Attended
- Vinton High School
- Lamar University
Job Titles Held:
- Sales Associate
- Internet manager/ Sales Associate
Degrees
- High School Diploma : 2010
BBA : business
