Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Relationship selling
Merchandising knowledge
Inventory control procedures
Cash handling accuracy
Retail loss prevention
Dispute mediation
Reliable and punctual
Product Sales
Cash register operation
Written and oral communication skills
Superb time management
Strategic planning
Retail merchandising expertise
Sales expertise
Reading comprehension skills
Verbal/written communication
Team player mentality
Excellent communication skills
Money handling
Sales development
Money Transfer Systems
Listening skills
Energetic self-starter
Customer- and service-oriented
Client account management
Outgoing personality
Experience
12/2020 to Current
Sales AssociateMccoy's Building Supply – Alpine, TX,
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Offered product and service consultations and employed upselling techniques.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Prepared cash deposits up to $500 with zero discrepancies.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Won store sales competition for sales of brands, resulting in prize.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Sold various products by explaining unique features and educating customers on proper application.
Reset store displays for special events and seasonal merchandise changes.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Drove sales of company products and services by meeting with customers using strategic and organized approach.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
09/2018 to 01/2019
Fourth Key ManagerPier One Imports – City, STATE,
Boosted sales through effective merchandising and consistent restocking of high-traffic items.
Opened and closed store in absence of senior managers, including counting cash and preparing drawers and deposits.
Leveraged weekly sales data and forecasts to plan staff schedules and promotions.
Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
Assisted customers with locating and securing desired products.
Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Pitched in to help with office tasks, including sales during busy periods and staff absences.
Increased sales on consistent basis by developing key customer relationships.
Processed credit card payments and counted back change and currency with 100% accuracy rate.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Built lasting client relationships by organizing and planning sales events.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Enhanced sales by implementing merchandising and promotional improvements.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Increased sales on consistent basis by developing and maintaining key customer relationships.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Researched out-of-stock items to find additional inventory in other store locations.
Maintained safe, organized store by keeping aisles free of merchandise and boxes.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
02/2014 to 04/2018
Distributing and Training SupervisorRobert Beneby – City, STATE,
Met with company and department leaders to gather information for new training courses.
Implemented variety of skills to equip and enable employees to bring their best to work every day.
Equipped sales associates with knowledge and motivation to make sales by establishing recognition-rich culture.
Completed evaluations of new employees to determine strengths and customize training.
Evaluated and communicated trainee participation and performance in reports to management.
Cross-trained employees to do other jobs within business, increasing job skills and productivity.
Organized handbook and course documentation for participants.
Education and Training
Expected in 09/1999
GED: Miami Southridge Senior High School - Miami, FL GPA:
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