Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Skills
Exceptional Customer Service
Merchandising understanding
Bilingual
Relationship building
Excellent people skills
Work History
08/2022 to Current
Sales PorterMccoy's Building Supply – , , Houston, TX
Performed a number of inspections daily and kept complete, accurate records of vehicle condition.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Developed and maintained courteous and effective working relationships.
11/2021 to 08/2022
Service AgentCumberland Farms – , , Houston, TX
Performed routine maintenance on vehicles.
Removed stains on carpeting and sprayed interior with air freshener.
Maintained well-developed relationships with customers and fellow employees by utilizing friendliness.
Collected confidential financial information from clients to construct comprehensive financial plans.
Suggested add-on services that would be helpful to customers and improve bottom line.
Documented problems and corrective actions to maintain records.
Responded proactively and positively to rapid change.
Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
07/2019 to 04/2020
Sales AssociateUnifi – , ,
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Prepared merchandise for sales floor by pricing or tagging
Engaged with customers to effectively build rapport and lasting relationships
Educated customers on promotions to enhance sales
04/2019 to 07/2019
Food Preparation WorkerCumberland Farms – , ,
Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations
Used downtimes to prepare ingredients and restock supplies for expected busy periods
Maintained composure and work quality while under stress
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
Maintained clean, trash-free workspaces to maximize productivity and safety
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas
Coordinated food handling in alignment with sanitation standards
Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines
Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes
Followed food preparation and storage guidelines established by Health Department
Prepared and expedited food orders to support waitstaff and other team members
Transferred supplies and equipment between storage and work areas to expedite food preparation
07/2016 to 12/2018
Service AgentCompany Name – , ,
Removed stains on carpeting and sprayed interior with air freshener
Maintained well-developed relationships with customers and fellow employees by utilizing good customer service
Performed routine maintenance on vehicles, including tire pressure checks, engine checks, and cleanliness
05/2013 to 07/2016
Food Preparation WorkerCompany Name – , ,
Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations
Used downtimes to prepare ingredients and restock supplies for expected busy periods
Maintained composure and work quality while under stress
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
Maintained clean, trash-free workspaces to maximize productivity and safety
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
Coordinated food handling in alignment with sanitation standards
Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines
Followed food preparation and storage guidelines established by Health Department
Transferred supplies and equipment between storage and work areas to expedite food preparation
Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency
Prepared and expedited food orders to support waitstaff and other team members
Education
Expected in 10/2012
High School Diploma: Windfern High School - Houston, TX, GPA:
Expected in 07/2014
Medical Assistant License: Medicine (Pre-Medicine) Remington College - Houston, TX, GPA:
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