Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Natural leader with proven record of driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering top-notch experiences in every interaction.
Skills
Trend knowledge
Merchandising expertise
Stocking and replenishing
Relationship building
Excellent people skills
Able to persuade others effectively
Social perceptiveness
Merchandising understanding
Exceptional customer service
Cash register operation
Flexible schedule
Multi-tasking strength
Product and service sales
Loss prevention
Sales training
Problem-solving skills
Adapt to diverse groups
Communication skills
Professional demeanor
Interpersonal skills
Work History
01/2019 to 09/2019
Sales AssociateMccoy's Building Supply – Palestine, TX,
Maintained organized, presentable merchandise to drive continuous sales.
Tracked stock using company inventory management software.
Maintained records related to sales, returns and inventory availability.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Engaged with customers to effectively build rapport and lasting relationships.
02/2018 to 09/2018
Forklift OperatorPerformance Food Group – Bend, OR,
Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
Coordinated team member movements based on current needs, avoiding safety concerns or delays.
Boosted team efficiency by moving materials with forklifts, cranes and other equipment.
Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
Prevented waste when transferring materials between transport containers and processing equipment.
Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional.
Stacked merchandise on both partial and full pallets and removed empty pallets from sales floor.
Unloaded materials and goods at designated locations for best project availability.
Handled multiple tasks simultaneously to maximize work efficiency.
Worked in team environment to maintain high levels of productivity.
Organized inventory to ensure efficient location of merchandise.
Inspected packed waste for signs of hazardous materials.
Cleaned warehouse areas to maintain safety and efficiency.
08/2017 to 01/2018
ServerSsp Group – Portland, OR,
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Kept register accurate through correct billing, payment processing and cash management practices.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Greeted and maintained relationships with regular customers.
Checked identification to enforce age requirement for alcoholic beverages.
08/2013 to 07/2017
Sales AssociateMccoy's Building Supply – Paris, TX,
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Maintained organized, presentable merchandise to drive continuous sales.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Tracked stock using company inventory management software.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Supported efficient and timely replenishment of sales floor merchandise.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Education
Expected in
High School Diploma: Cross Creek High School - Augusta, GA GPA:
Expected in
Associate of Arts: Business Albany State University - Albany, GA GPA:
Expected in
Bachelor of Arts: Business Kennesaw State University - Kennesaw, GA GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.