Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Skills
Product and Service Sales
Stocking and Replenishing
Merchandising Knowledge
Point of Sale Knowledge
Exceptional Customer Service
Relationship building
Multi-tasking strength
Adapt to diverse groups
Communication skills
Client Service
Professional demeanor
Excellent people skills
Merchandising understanding
Product promotions
Cash register operations
Sales training
Social perceptiveness
Loss prevention
Cash Handling
Problem-solving skills
Sales expertise
Scheduling
Inventory Control
Work History
Sales Associate, 10/2012 - 03/2020 Total Wine – Euless, TX,
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Maintained organized, presentable merchandise to drive continuous sales.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Engaged with customers to effectively build rapport and lasting relationships.
Prepared merchandise for sales floor by pricing or tagging.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Processed product returns and assisted customers with other selections.
Educated customers on promotions to enhance sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Counted cash in register drawer at beginning and end of shift.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Checked prices for customers and processed items sold by scanning barcodes.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Answered questions about store policies and concerns to support positive customer experiences.
Team Member, 07/2012 - 10/2012 Whole Foods Market – College Grove, TN,
Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
Used cash registers and calculators to prepare bills, accept payments and make change.
Prepared and cooked food orders for customers by noting customizations and portion sizes.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Answered customers' questions, recommended items and recorded order information.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Road Maintenance Worker, 02/2009 - 05/2012 Butte County Environmental Health – Oroville, CA,
Safely controlled traffic in high-volume areas during roadwork projects and repairs.
Removed debris from roadways after storms to clear major transportation routes.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Directed team members to keep work moving smoothly and meet challenging project timelines.
Recruited and managed a team of 20 staff members.
Evaluated employee performance on quarterly basis and conveyed constructive feedback to improve skills.
Adjusted job assignments and schedules to keep pace with project needs, factoring in processes and employee knowledge.
Cross-trained existing employees to maximize team agility and performance.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Delivered feedback to decision-makers regarding employee performance and training needs.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Checked packages and merchandise for damage and quickly notified vendors to request replacements.
Estimated business demands and aligned operations with expected customer levels, including restocking target items and verifying optimal levels of supplies such as bags and register tape.
Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Managed wide-ranging daily concerns, including resolving pricing issues, removing damaged products and placing special orders for customers.
Stayed current on stock management needs by diligently inspecting deliveries, replenishing shelves and updating storage to meet current demands.
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
Promoted sales by merchandising products, completing recovery tasks and updating signage for special promotions.
Planned and implemented special events to bring in new customers and drive product sales.
Answered questions about store policies and concerns to support positive customer experiences.
Assisted customer by locating items, processing payments and carrying out heavy purchases.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Assisted customers by answering questions and fulfilling requests.
Educated customers on promotions to enhance sales.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Maintained accurate inventory records to provide data for use in audits and completion of order requests
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Performed inventory control, such as counting and stocking merchandise.
Education
High School Diploma: , Expected in - Oberlin High School - St. Andrews, Jamaica, GPA:
Vocational Certification : Fashion Design, Expected in - Stony Hill Heart Academy - St. Andrew Jamaica , GPA:
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