Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Offering 50 years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge.
Skills
Retail loss prevention
Relationship selling
Inventory control procedures
Merchandising knowledge
Dispute mediation
Cash handling accuracy
Retail merchandising expertise
Reading comprehension skills
Market research and analysis
Verbal/written communication
Team player mentality
Superb time management
Inventory management
Strategic planning
Customer service
Outgoing personality
Negotiations
Excellent communication skills
Documentation and recordkeeping
Listening skills
Customer- and service-oriented
Reliable and punctual
Sales expertise
POS systems
Payment processing
Cash drawer balancing
Coin counting
Security monitoring
Customer greeting
ID verification
Customer assistance
Credit and cash transactions
Experience
09/2019 to 03/2020
Sales AssociateTotal Wine – El Paso, TX,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Handled various duties, including inventory oversight, cash control and daily opening and closing procedures for store.
Assisted with purchases, locating items and signing up for rewards programs.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
09/2014 to 06/2019
DriverUnion County, North Carolina – Monroe, NC,
Transported clients to specified destinations safely and on-time.
Offered riders information about local attractions and restaurants.
Followed safety rules to keep clean driving record with no accidents or incidents.
Achieved consistently high customer scores due to exceptional service.
Planned optimal routes to minimize delays and maximize time efficiency.
Inspected vehicle before and after every trip to assess performance and maintenance requirements.
Cleaned vehicle regularly to maintain professional appearance.
Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
Managed records by tracking mileage, maintenance and expenses.
Interacted with customers pleasantly to meet needs and drive satisfaction.
04/2000 to 08/2014
DriverUnion County, North Carolina – Monroe, NC,
Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
Received belongings from passengers and safely and securely stowed items and luggage.
Presented clean and sanitized vehicle to customers for utmost satisfaction.
Offered riders information about local attractions and restaurants.
Upheld high standards of professionalism and discretion when working with high-value clients.
Monitored profitable locations, including nightlife, tourist and business spots, to take advantage of business opportunities.
Maintained vehicle in clean and safe manner to maximize passenger satisfaction.
Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
Updated personal logs and business tracking documents accurately and according to schedule requirements.
Appeared at designated appointments according to schedule.
Achieved consistently high customer scores due to exceptional service.
Responded to specific locations at designated times to handle customer reservations.
Managed records by tracking mileage, maintenance and expenses.
Determined pickup assignments and shift schedule by checking in with dispatch service.
Applied mathematical skills to determine fares and change.
Received and safely and securely stowed passenger items and luggage.
07/1997 to 01/1998
Hotel Front Desk ClerkThe Del Monte Lodge – Webster, NY,
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Monitored reservations to track incoming parties and special events.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Facilitated front desk operations for busy high-volume hotel.
Arranged special accommodations for guests to maintain optimal satisfaction.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Education and Training
Expected in 05/1972
High School Diploma: South San Antonio High School - San Antonio, TX GPA:
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