sales associate resume example

• Managed multiple tasks and met time-sensitive deadlines.
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Aggregated and prepared documentation and reports for office meetings, distribution and filing.
• Corresponded with clients through email, telephone or postal mail.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Answered phone promptly and directed incoming calls to correct offices.
• Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
• Kept reception area clean and neat to give visitors positive first impression.
• Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Answered and quickly redirected large volume of calls on central system.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Received and routed business correspondence to correct departments and staff members.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Scheduled and confirmed appointments and meetings for senior management team.
• Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
• Supported various administrative duties by proofreading, transcribing and invoicing.

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• Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

• Disposed of trash and recyclables each day to avoid waste buildup.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Operated power equipment tools such as backpack vacuums and floor sweepers.

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• Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
• Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
• Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
• Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
• Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
• Adhered to professional house cleaning checklist.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Dusted picture frames and wall hangings with cloth.
• Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.

• Collected and verified telephone numbers, addresses and proper spelling of names.
• Scheduled and coordinated conference calls and video teleconferences.
• Maintained up-to-date knowledge of emergency call procedures.
• Connected callers with appropriate professional, department or business.
• Maintained accurate records of calls placed and received.
• Operated switchboard and routed incoming calls to appropriate departments.
• Monitored automated systems for placing collect calls and intervened for callers needing assistance.
• Supported customers by managing Number calls per day efficiently while maintaining professionalism and upbeat tone.
• Searched relevant directories to find contacts, business addresses, and Type information for customers and employees.
• Managed telephone switchboard of Number personnel and routed internal and external calls to provide quick connection.
• Processed customer calls by accurately logging all pertinent information with Software.
• Collected personal information from customers to accurately document requests.
• Assisted over Number customers daily by answering questions and transferring to appropriate departments.
• Managed Number-line switchboard system for busy company.
• Properly directed inbound calls in phone queues to improve call flow by Number%.
• Performed data entry operations to update database with customer responses.
• Enhanced customer satisfaction ratings by Number% by resolving issues professionally and efficiently.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.