Sales Associate Resume Example Hennes & Maures (H&M)

SALES ASSOCIATE

Summary

Customer-focused Sales professional with solid understanding of retail dynamics and customer service.

A stellar record of relationship and team work building accomplishments in connecting with diverse types of retail customers. Driving remarkable language skills (Eng/Fr/Sp) thus increasing sales. Highly capable of training associates on customer service and sales best practices. Proactive, well-organized sales person with strong leadership skills. Previous experience as Executive Secretary in the 1980's-1990's in Europe making for a successful, leader and team player at meetings and telemarketing/sales experience in Orlando. Skilled lead generator, product demonstrator and problem-solver. Enthusiastic in pursuing leadership position with growing company. Also interior design and photography experience& exhibits in Paris, Brussels, Winter Park, Winter Garden.

Skills

Outstanding allure and customer service skills
Tri-lingual ENG/FR/SP
Team player and keen on leadership
Dispute mediation
Friendly but decisive
Merchandising knowledge / keen sense of fashion (lived 8 yrs in Paris & 11 yrs in Brussels, Belgium)

Window display making & store layout vision (Photographer)
Retail loss prevention
Multi-tasking skills
Brand promotions
Honesty & integrity & excellent cross-cultural communication in Eng/Fr /Sp
Familiarity with inventory control procedures

Experience

Sales Associate
Hennes & Maures (H&M) － Brussels, Belgium

Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 50% or more.
Assisted customers by finding needed clothing items and checking inventory for items at other locations.
Used register system to ring up customer purchases, process payments and issue receipts.

Men's Dept. Sales Associate
Scapa of Scotland － Brussels, Belgium

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Negotiated and closed deals with minimal oversight.
Helped average of 15-25 customers per day by responding to inquiries and locating products.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Child Care Referral Specialist
Community Coordinated Child Care /4-C － Orlando, FL

Produced referrals for various community resources, housing and transportation services.
Tri-lingual assistance given by phone and in-person.
General assistance with finding adequate quality childcare or working population needing financial assistance or not. I would use our search program and input each parent's needs which would then match up with the suggested childcare results.
Taught life skills and gave supportive counseling in identifying quality childcare for a mostly lower income and at-risk population.
Acted as role model for clients by exhibiting positive behaviors.
Improved operations by working with team members and customers to find workable solutions.
Utilized NACCRA software to compile data gathered from various sources.
Improved customer satisfaction by finding creative solutions to problems.
Provided tri-lingual (Eng/Fr/Sp) excellent service and attention to customers when face-to-face or through phone conversations.
Performed site evaluations, customer surveys and team audits.

Sales Associate
Orlando Liquor Store － Orlando, FL

Earned reputation for good attendance and hard work.
Maintained updated liquor-product knowledge through dusting shelves and stocking bottles.
Provided excellent service and attention to customers when face-to-face sales / & drive through.
Recognized by management for providing exceptional customer service. Extremely positive interactions with owner & manager.
Learned to inventory and double check deliveries.
Improved operations by working with team members and leading team motivational discussions on an informal basis.
Switched to cleaning from sales and stocking for better schedule flexibility due to my younger children.
Sweeping, mopping, dusting, inside & outside window cleaning, arranging grocery and window displays. Office dusting & tidying.

Education and Training

Associate of Science : Film Production Technology, May 2004Valencia Community College － Orlando, FL

Resume Overview

Companies Worked For:

Hennes & Maures (H&M)
Scapa of Scotland
Community Coordinated Child Care /4-C
Orlando Liquor Store

School Attended

Valencia Community College

Job Titles Held:

Sales Associate
Men's Dept. Sales Associate
Child Care Referral Specialist

Degrees

Associate of Science : Film Production Technology , May 2004

Sales Associate Resume Example

Resume Score: 80%

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