Customer-focused Sales professional with solid understanding of retail dynamics and customer service.
A stellar record of relationship and team work building accomplishments in connecting with diverse types of retail customers. Driving remarkable language skills (Eng/Fr/Sp) thus increasing sales. Highly capable of training associates on customer service and sales best practices. Proactive, well-organized sales person with strong leadership skills. Previous experience as Executive Secretary in the 1980's-1990's in Europe making for a successful, leader and team player at meetings and telemarketing/sales experience in Orlando. Skilled lead generator, product demonstrator and problem-solver. Enthusiastic in pursuing leadership position with growing company. Also interior design and photography experience& exhibits in Paris, Brussels, Winter Park, Winter Garden.
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- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 50% or more.
- Assisted customers by finding needed clothing items and checking inventory for items at other locations.
- Used register system to ring up customer purchases, process payments and issue receipts.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Negotiated and closed deals with minimal oversight.
- Helped average of 15-25 customers per day by responding to inquiries and locating products.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Produced referrals for various community resources, housing and transportation services.
- Tri-lingual assistance given by phone and in-person.
- General assistance with finding adequate quality childcare or working population needing financial assistance or not. I would use our search program and input each parent's needs which would then match up with the suggested childcare results.
- Taught life skills and gave supportive counseling in identifying quality childcare for a mostly lower income and at-risk population.
- Acted as role model for clients by exhibiting positive behaviors.
- Improved operations by working with team members and customers to find workable solutions.
- Utilized NACCRA software to compile data gathered from various sources.
- Improved customer satisfaction by finding creative solutions to problems.
- Provided tri-lingual (Eng/Fr/Sp) excellent service and attention to customers when face-to-face or through phone conversations.
- Performed site evaluations, customer surveys and team audits.
- Earned reputation for good attendance and hard work.
- Maintained updated liquor-product knowledge through dusting shelves and stocking bottles.
- Provided excellent service and attention to customers when face-to-face sales / & drive through.
- Recognized by management for providing exceptional customer service. Extremely positive interactions with owner & manager.
- Learned to inventory and double check deliveries.
- Improved operations by working with team members and leading team motivational discussions on an informal basis.
- Switched to cleaning from sales and stocking for better schedule flexibility due to my younger children.
- Sweeping, mopping, dusting, inside & outside window cleaning, arranging grocery and window displays. Office dusting & tidying.
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Resume Overview
School Attended
- Valencia Community College
Job Titles Held:
- Sales Associate
- Men's Dept. Sales Associate
- Child Care Referral Specialist
- Sales Associate
Degrees
- Associate of Science
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