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Sales Associate Resume Example

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SALES ASSOCIATE
Summary

Customer-focused Sales professional with solid understanding of retail dynamics and customer service.

A stellar record of relationship and team work building accomplishments in connecting with diverse types of retail customers. Driving remarkable language skills (Eng/Fr/Sp) thus increasing sales. Highly capable of training associates on customer service and sales best practices. Proactive, well-organized sales person with strong leadership skills. Previous experience as Executive Secretary in the 1980's-1990's in Europe making for a successful, leader and team player at meetings and telemarketing/sales experience in Orlando. Skilled lead generator, product demonstrator and problem-solver. Enthusiastic in pursuing leadership position with growing company. Also interior design and photography experience& exhibits in Paris, Brussels, Winter Park, Winter Garden.

Skills
  • Outstanding allure and customer service skills
  • Tri-lingual ENG/FR/SP
  • Team player and keen on leadership
  • Dispute mediation
  • Friendly but decisive
  • Merchandising knowledge / keen sense of fashion (lived 8 yrs in Paris & 11 yrs in Brussels, Belgium)
  • Window display making & store layout vision (Photographer)
  • Retail loss prevention
  • Multi-tasking skills
  • Brand promotions
  • Honesty & integrity & excellent cross-cultural communication in Eng/Fr /Sp
  • Familiarity with inventory control procedures
Experience
Sales Associate
Tempur-Pedic - Huntsville , AL
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 50% or more.
  • Assisted customers by finding needed clothing items and checking inventory for items at other locations.
  • Used register system to ring up customer purchases, process payments and issue receipts.
Men's Dept. Sales Associate
Neiman Marcus - Miami , FL
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Negotiated and closed deals with minimal oversight.
  • Helped average of 15-25 customers per day by responding to inquiries and locating products.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Child Care Referral Specialist
Tempur-Pedic - Indianapolis , IN
  • Produced referrals for various community resources, housing and transportation services.
  • Tri-lingual assistance given by phone and in-person.
  • General assistance with finding adequate quality childcare or working population needing financial assistance or not. I would use our search program and input each parent's needs which would then match up with the suggested childcare results.
  • Taught life skills and gave supportive counseling in identifying quality childcare for a mostly lower income and at-risk population.
  • Acted as role model for clients by exhibiting positive behaviors.
  • Improved operations by working with team members and customers to find workable solutions.
  • Utilized NACCRA software to compile data gathered from various sources.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided tri-lingual (Eng/Fr/Sp) excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
Sales Associate
Orlando Liquor Store - City , STATE
  • Earned reputation for good attendance and hard work.
  • Maintained updated liquor-product knowledge through dusting shelves and stocking bottles.
  • Provided excellent service and attention to customers when face-to-face sales / & drive through.
  • Recognized by management for providing exceptional customer service. Extremely positive interactions with owner & manager.
  • Learned to inventory and double check deliveries.
  • Improved operations by working with team members and leading team motivational discussions on an informal basis.
  • Switched to cleaning from sales and stocking for better schedule flexibility due to my younger children.
  • Sweeping, mopping, dusting, inside & outside window cleaning, arranging grocery and window displays. Office dusting & tidying.
Education and Training
Associate of Science : Film Production Technology, May 2004Valencia Community College - City
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Resume Overview

School Attended

  • Valencia Community College

Job Titles Held:

  • Sales Associate
  • Men's Dept. Sales Associate
  • Child Care Referral Specialist

Degrees

  • Associate of Science : Film Production Technology , May 2004

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