Experienced, optimistic, compassionate, and professional customer service representative. Tech savvy, quick learning, highly organized self-starter, with excellent time management and communication skills. Looking forward to providing excellent customer service as a COVID-19 vaccination call center representative.
Skills
[Type] trend knowledge
Stocking and Replenishing
Merchandising Knowledge
Sales
Product and Service Sales
Tact and sensitivity
Friendly and likeable
Efficient under pressure
Time management
Exceptional Customer Service
Sales expertise
Professional demeanor
Problem-solving skills
Cash Handling
Loss prevention
Adapt to diverse groups
Sales training
Relationship building
Cash register operations
Multi-tasking strength
Upselling
Shipment processing
Excellent people skills
Work History
10/2019 to 02/2020
Sales AssociateL.L. Bean, Inc. – Cincinnati, OH,
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Completed orders through ship to store sales system and organized product deliveries to meet customer timetables.
Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Maintained organized, presentable merchandise to drive continuous sales.
Educated customers on promotions to enhance sales.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
09/2018 to 09/2019
Beauty AmbassadorBare Escentuals Beauty, Inc. – Anchorage, AK,
Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
Maintained daily sales goal.
Created memorable customer experiences by including special services such as head and neck massages during appointments.
Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
Met or exceeded sales goals on regular basis.
Helped customers feel relaxed and comfortable with process.
Suggested treatments and styles to suit customers' appearance and desired look.
Identified client needs and recommended products based on preferences and requirements.
Maintained counter and display areas in clean and neat fashion.
Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
Upsold additional products and services to increase sales numbers.
Recorded notes for future reference, including customer preferences and services delivered.
Cultivated productive and positive relationships with customers built on loyalty and service.
Completed purchases and processed payments.
Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
Arranged merchandise to present visually appealing displays that drive sales.
Demonstrated application techniques to achieve desired looks.
10/2018 to 12/2018
ServerSugar Bowl Ski Resort – Soda Springs, CA,
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Greeted and maintained relationships with regular customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Bussed and reset tables daily, working efficiently to keep dining room and work areas clean.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
Expected in
No Degree: Parkland College - Champaign, IL GPA:
Expected in
No Degree: Cosmetology Paul Mitchell The School - Normal, IL, GPA:
Expected in 05/2017
High School Diploma: Monticello High School - Monticello, IL, GPA:
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