Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering [Number] years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Skills
Reading comprehension skills
Listening skills
Customer service
Negotiations
Money handling
Reliable and punctual
Excellent communication skills
Team player mentality
Quick learner
Ability to work under pressure
Multi-tasker
Positive attitude
Easily adapts to new environment
Experience
Sales Associate, 03/2020 to Current L.L. Bean, Inc. – Charlottesville, VA,
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Negotiated and closed deals with minimal oversight.
Processed orders through system and coordinated product deliveries.
Sold various products by explaining unique features and educating customers on proper application.
Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Communicated with customers about offerings, including policies, restrictions and refund policies.
Used register system to ring up customer purchases, process payments and issue receipts.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Copy and Print Associate, 03/2020 to Current Ricoh Americas Corporation – Milwaukee, WI,
Operated printing equipment to produce print jobs with PC, CTP, binding equipment, punching and cutting.
Copied documents and handled binding for finishing work.
Enabled printing by loading materials and setting inking mechanisms to complete work orders.
Adjusted equipment and computer interface to print various sized projects using different paper stocks.
Adhered to safety protocols and manufacturer operation standards when operating copy equipment, protecting personnel from injury and machinery from damage.
Adjusted machines to proper settings for each job, including speed and quantity produced, to optimize output and meet schedule targets.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Host, 10/2019 to 01/2020 St. Joe Company – Panama City Beach, FL,
Monitored dining area to assess server capacity and accurately estimate wait times.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Helped to plan and execute parties for more than 40 guests, including coordinating menus and preparing tables.
Answered telephone to provide establishment information and take party reservations.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Tracked seated guests and available seating.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Cleaned seating area and checked restrooms.
Assisted server by taking guests drink orders, and food.
Guided guests to appropriate seating for party size, provided with menus.
Answered customers' questions about hours, seating, current wait time and other information.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Answered questions about food and order statuses for waiting customers.
Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
Enhanced guests' experiences by fulfilling special requests during visits.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Education and Training
High School Diploma: , Expected in 05/2020 Mceachern High School - Powder Springs, GA GPA:
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