- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering [Number] years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
- Reading comprehension skills
- Listening skills
- Customer service
- Negotiations
- Money handling
- Reliable and punctual
- Excellent communication skills
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- Team player mentality
- Quick learner
- Ability to work under pressure
- Multi-tasker
- Positive attitude
- Easily adapts to new environment
|
Sales Associate, 03/2020 to Current
L.L. Bean, Inc. – Charlottesville, VA,
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Negotiated and closed deals with minimal oversight.
- Processed orders through system and coordinated product deliveries.
- Sold various products by explaining unique features and educating customers on proper application.
- Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Communicated with customers about offerings, including policies, restrictions and refund policies.
- Used register system to ring up customer purchases, process payments and issue receipts.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Copy and Print Associate, 03/2020 to Current
Ricoh Americas Corporation – Milwaukee, WI,
- Operated printing equipment to produce print jobs with PC, CTP, binding equipment, punching and cutting.
- Copied documents and handled binding for finishing work.
- Enabled printing by loading materials and setting inking mechanisms to complete work orders.
- Adjusted equipment and computer interface to print various sized projects using different paper stocks.
- Adhered to safety protocols and manufacturer operation standards when operating copy equipment, protecting personnel from injury and machinery from damage.
- Adjusted machines to proper settings for each job, including speed and quantity produced, to optimize output and meet schedule targets.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
Host, 10/2019 to 01/2020
St. Joe Company – Panama City Beach, FL,
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Helped to plan and execute parties for more than 40 guests, including coordinating menus and preparing tables.
- Answered telephone to provide establishment information and take party reservations.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Tracked seated guests and available seating.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Cleaned seating area and checked restrooms.
- Assisted server by taking guests drink orders, and food.
- Guided guests to appropriate seating for party size, provided with menus.
- Answered customers' questions about hours, seating, current wait time and other information.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
- Answered questions about food and order statuses for waiting customers.
- Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
- Arranged each place setting attractively, using clean, chip-free plates and utensils.
- Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
High School Diploma: , Expected in 05/2020
Mceachern High School - Powder Springs, GA
GPA:
- 3.3 GPA
- Honor Roll 2019-2020
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