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Sales Associate Resume Example

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JM

SALES ASSOCIATE
Summary

Customer-focused Sales professional with solid understanding of choosing your attitude, marketing and customer service. Providing quality product recommendations and solutions to meet customer needs and exceed expectations. Positioned to work outstandingly with others while continuing to get the task at hand complete. Understands the need for strong teamwork and communication skills to assure a productive and comfortable work environment. Dedicated, loyal and customer oriented. Possess strong knowledge of best practices and principles of employee coordination - including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail.

Skills
  • Customer service
  • Leadership
  • Multitasking
  • Sales
  • Self-Motivated
  • Team Player
  • Cash handling accuracy
  • Relationship selling
  • Merchandising knowledge
  • Excellent communication skills
  • Sales development
  • Outgoing personality
  • Energetic self-starter
  • Time management ability
  • Goal-oriented
  • Issue and conflict resolution
  • Public speaking
  • Mentoring and coaching
Education and Training
AssociatesTarrant County CollegeFort Worth,Tx,2018
High School DiplomaNorthwest High SchoolJustin,TX,2017
Experience
The Velvet BoxSales Associate | Fort Worth, TEXAS06/2019 to Current
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding our 65% sales average quota or more.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Offered product and service consultations and employed up-selling techniques.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Attend Monthly Meetings to go over sales, marketing, and customer Trax and mandatory training's to become better educated product knowledge experts.
ApplebeesServer | El Dorado, AR02/2019 to 06/2019
  • As a server I would tend to the needs of each customer that came to dine in.
  • I worked as a team through communication with other crew members in the kitchen and on the floor
  • Opened and closed restaurant when scheduled,.
  • Kept expo line clean, organized, and stocked.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Progressive InsuranceCustomer Service Representative | Colorado Springs, CO12/2018 to 02/2019
  • Processed phone calls from varying states in order to help customers with any questions or concerns about their policies, rates, and due dates or payment information.
  • I would work with associates to encourage a positive work environment for ourselves and promote an outstanding quality of customer service, while maintaining an organized work space and stay up to date with all new policy changes and updates.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Prepared, completed and processed customer account forms and database changes.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Reviewed Auto policies to establish and enforce rules when customers request information.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
Walmart INCCustomer Service Supervisor | Haslet, TX05/2016 to 07/2018
  • I began as a cashier scanning items, bagging groceries, and interacting politely with customer.
  • I worked for the customer service desk helping place returned items back into the designated area, customer questions/concerns, and handled physical and electronic money transactions.
  • As a customer service supervisor I managed the front end of the store along with other supervisors.
  • I worked with employees to relieve them to lunch/break/ or the end of their shift, I kept up with the customer service desk, handled all the cash the went to and from the cash office and registers.
  • Maintained clear communication with fellow management and associates to assure the flow of business went smoothly.
  • Helped conduct small monthly meetings to address sales, policy changes, and employee concerns.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Drove customer escalations to resolution by engaging directly with customers.
  • Maintained knowledge of company products and services to effectively resolve complaints and concerns.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Evaluated and authenticated returns, exchanges and voids.
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Resume Overview

Companies Worked For:

  • The Velvet Box
  • Applebees
  • Progressive Insurance
  • Walmart INC

School Attended

  • Tarrant County College
  • Northwest High School

Job Titles Held:

  • Sales Associate
  • Server
  • Customer Service Representative
  • Customer Service Supervisor

Degrees

  • Associates
    High School Diploma

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