sales associate resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Highly motivated jewelry Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.

  • Administrative Tasks
  • Time Management
  • Computer Proficiency
  • Data Entry
  • Verbal and Written Communication
  • Message and Report Transcription
Work History
06/2020 to Current
Sales Associate Mfa Oil Central City, KY,
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Provided first-rate service to all customers and potential customers.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Paying invoices for office supplies and postal needs.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Worked to build relationships with customers and built potential for additional sales.
  • Promoted and up-sold products and services to meet needs of customers.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Assisted call-in customers with questions and orders.
  • Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Maximized customer retention by resolving issues quickly.
  • Responded to telephone and in-person requests for information.
02/2008 to 07/2008
Receptionist/Administrative Assistant Infineon Technologies Temecula, CA,
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Performed routine clerical tasks by scanning, filing and copying documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
02/2005 to 02/2008
Front End Supervisor The Tjx Companies, Inc. Olney, MD,
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in 9 checkout stations to verify adequate cash supply.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Managed customer service duties by greeting over hundreds of customers daily and informing customers about products.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Maintained transaction security by verifying payment cards against identification.
  • Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Strategically scheduled 12 team members to maintain optimal staffing at all times.
  • Prepared weekly employee work schedules for team members.
Expected in 06/2002 to to
High School Diploma:
Lorain Admiral King High School - Lorain, Ohio,

I am a Los Banos Little League volunteer and previous board member. I also devote a majority of my free time to volunteering in my children's classrooms. In years past I have donated my time to coaching youth volleyball for The CIty of Los Banos.

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Resume Overview

School Attended

  • Lorain Admiral King High School

Job Titles Held:

  • Sales Associate
  • Receptionist/Administrative Assistant
  • Front End Supervisor


  • High School Diploma

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