- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Personable, friendly and solution-oriented Customer Contact Representative Senior with over 17 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, in utilities industry, time management and sales. Dedicated to customer loyalty and satisfaction.
Effective Customer Contact Representative Senior with 17 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in solutions.
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Watermark Retirement Communities – Mesquite, TX,
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Listened to customer needs to identify and recommend optimal [Product or Service] selections.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Watermark Retirement Communities – Mitchellville, MD,
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Alocria – City, STATE,
- Handled customer complaints about company operations, services and policies with knowledgeable and professional responses.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Reviewed account and service histories to identify trends and issues.
- Answered customer questions and addressed concerns, resulting in 75% reduction in complaint calls.
- Evaluated customer account information to assess current issues and determine potential solutions.
Entergy – City, STATE,
- Handled customer complaints about company operations, services and policies with knowledgeable and professional responses.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered service and support to each customer, paving way for future business opportunities.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Answered customer questions and addressed concerns, resulting in 85% reduction in complaint calls.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Trained new employees in procedures and policies in order to maximize team performance.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
University Of Phoenix - Tempe, AZ
Mississippi College - Clinton, MS
University Of Mississippi - Oxford, MS,
Jefferson County High School - Fayette, MS,
- 8 years of Safety Team with 5 years on Safety Plus for Jackson Contact Center
- 10 years Entergy Business Center with last 5 years being lead for Center
- Member of Delta Sigma Theta since 1986
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School Attended
- University Of Phoenix
- Mississippi College
- University Of Mississippi
- Jefferson County High School
Job Titles Held:
- Sales Associate
- Sales Associate
- Customer Contact Representative Senior
- Customer Contact Representative Senior
Degrees
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- Bachelor of Science
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