Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.
Skills
Professional demeanor
Product and service sales
Product promotions
Inventory counting proficiency
Auto and engine repair
Inspections proficiency
Quality assurance
Troubleshooting
Repairs knowledge
Knowledge of aircraft hardware and materials and processes.
Military maintenance requirements
Preventive Maintenance
Verbal and written communication
Maintenance & Repair
Excellent work ethic
Education
U.S. ArmyFt. Eustis, VA, Expected in 04/2008 ā āCertificate:15R AH-64D Apache Longbow Mechanic - GPA:
Job Corps CenterMorganfield, KY, Expected in 03/2006 ā āCertificate:Automotive Heating And A/c And Electrical - GPA:
Gettysburg Area High SchoolGettysburg, PAExpected in 06/2003 ā āHigh School Diploma: - GPA:
Certifications
AH-64D Apache Longbow Training - 2008
Ft. Eustis, VA Training - 2008
Work History
Michael Kors - Sales Associate Central Valley, NY, 06/2013 - 01/2016
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Educated customers on promotions to enhance sales.
Prepared merchandise for sales floor by pricing or tagging.
Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Engaged with customers to effectively build rapport and lasting relationships.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Processed product returns and assisted customers with other selections.
Maintained organized, presentable merchandise to drive continuous sales.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Helped average of 75 customers per day by responding to inquiries and locating products
Mcdermott Corporation - AH-64D Apache Longbow Mechanic De Kalb, IL, 08/2007 - 01/2016
Performed work in adherence with aviation regulations and protocols.
Followed safety procedures while analyzing issues and working on aircraft.
Logged maintenance notes regarding status of aircraft repairs.
Maintained, inspected, adjusted and packed aircrew flight equipment.
Performed flight line functions including AFE preflight and postflight requirements.
Assisted with aircraft and equipment transport and movement.
Worked on different types of aircraft from UH-60 to CH-47 helicopters.
Conducted and oversaw safety protocols, including flight line foreign object prevention walks.
Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions and mechanical flight controls.
Completed all paperwork requirements for each task, including recording maintenance actions in aircraft logbooks.
Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
Carl's Automotive - Mechanic City, STATE, 03/2005 - 07/2007
Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
Ordered repair parts quickly to prevent delays in projects and repair work.
Disassembled defective carburetors, engine, drive train parts to make proper repairs.
Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Operated tools, equipment and machinery according to prescribed safety procedures.
Assembled machines and mechanics according to instructions.
Inspected vehicles and evaluated condition of systems, equipment, lights and accessories.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Supervised general repairs performed by new staff mechanics.
Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Performed routine maintenance and repairs using hand and power tools to maximize reliability.
Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
Examined new and replacement parts to uncover defects.
Completed full vehicle inspections to check for leaks, damage or other issues of concern.
Followed established safety procedures and techniques when working under lifted vehicles.
Performed basic electric repairs such as replacing electrical wiring, fuses, etc.
Inspected and tested equipment to locate worn and damaged parts.
Expertly utilized diagnostic equipment to evaluate mechanical problems in vehicles.
Replaced damaged, missing or defective parts with new and refurbished components.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
Communicated with customers daily about their vehicles.
Increased sales on preventative maintenance by 10%.
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