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Sales Associate Resume Example

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SALES ASSOCIATE
Professional Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Motivated sales professional offering 40 years of progressive sales experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance against target sales goals and customer service expectations. Diligent about keeping merchandise presentable to maximize business revenue. Effectively demonstrate products, overcome objections and close sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Work History
PWG GRANITE - Sales AssociateLaGrange, Ga.02/2017 - 09/2019
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained records related to sales, returns and inventory availability.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Boosted sales by conferring with customers to evaluate stone requirements and recommend best-fit company offerings.
  • Completed orders through system and organized product deliveries to meet customer timetables.
  • Boosted sales by conferring with customers to evaluate stone,sinks, edges and requirements and recommend best-fit company offerings.
  • Completed orders through excel system and organized product deliveries to meet customer timetables.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Educated customers on promotions to enhance sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Flooring America Mill Store - Sales AssociateLaGrange, Ga.03/2011 - 04/2017
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Maintained records related to sales, returns and inventory availability.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Boosted sales by conferring with customers to evaluate Flooring requirements and recommend best-fit company offerings.
  • Completed orders through Flooring America system and organized product deliveries to meet customer timetables.
  • Closed over $20,000 in sales each month, including preparing contracts and processing order forms.
  • Educated customers on promotions to enhance sales.
  • Processed product returns and assisted customers with other selections.
  • Educated associates on market trends and stayed up-to-date on forecasts and Flooring news.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Gibson's Floor Covering - Sales AssociateValley, AL03/2000 - 01/2011
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Educated customers on promotions to enhance sales.
  • Processed product returns and assisted customers with other selections.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
The Sherwin-Williams Company - Store ManagerMoultrie, Macon , Griffin, Ga.09/1986 - 06/2003
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed monthly profit and loss performance reports.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 12%.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Oversaw, trained and encouraged 8 various posistions, promoting culture of efficiency and performance.
  • Created work schedules according to sales volume and number of employees.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Analyzed and interpreted store trends with Sherwin-Williams POS to facilitate planning
  • Bolstered sales volume by 15% in less than 1 year by implementing Sherwin-Williams program and initiating Sherwin-Williams employee training.
  • Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
  • Coached sales associates on product knowledge by using SW training tools.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with SW POS.
  • Oversaw daily operations of Store start-up, including staffing and training, SW compliance, inventory control and financial functions.
  • Increased profits through effective SW training and troubleshooting profit loss areas.
  • Implemented new SW process and identified poor work habits to improve effectiveness.
  • Managed, hired and developed top talent to strengthen workflow and productivity.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of sales, warehouse, delivery.
  • Maintained proper product levels and inventory controls for paint and sundries merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Planned budgets and authorized payments and merchandise returns.
  • Established succession planning by training and mentoring 15 associates into leadership positions.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
  • Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans.
  • Developed new store location from ground up by hiring and training efficient team.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
  • Boosted sales by 10% by effectively cultivating customer rapport and delivering superior customer service.1
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Skills
  • Stocking and replenishing
  • Merchandising expertise
  • Relationship building
  • Cash register operation
  • Expert in coatings, floorcoverings
  • Multi-tasking strength
  • Product and service sales
  • Professional demeanor
  • Client Service
  • Point of sale knowledge
  • Contract preparation
  • Cash Handling
  • Social perceptiveness
  • Loss prevention
  • Adapt to diverse groups
  • Shipment processing
  • Excellent people skills
  • Sales expertise
  • Problem-solving skills
  • Communication skills
  • Merchandising understanding
  • Upselling
  • Sales training
  • Exceptional customer service
Education
Southern Union State Community CollegeWadley, ALAssociate of Arts: Business Administration
05/1971West Point High SchoolWest Point ,Ga.High School Diploma
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Resume Overview

Companies Worked For:

  • PWG GRANITE
  • Flooring America Mill Store
  • Gibson's Floor Covering
  • The Sherwin-Williams Company

School Attended

  • Southern Union State Community College
  • West Point High School

Job Titles Held:

  • Sales Associate
  • Store Manager

Degrees

  • Associate of Arts : Business Administration
    High School Diploma

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