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Sales Associate Resume Example

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SALES ASSOCIATE
Summary

I am a mother of 6 children. I am a hard worker and fast learner. I pick up new tasks quickly and i am very goal oriented. I take alot of pride in all i do and expect nothing but 100% from myself with everything i start. I love to work with a team but also can work alone with great confidence.

Skills
  • Merchandising knowledge
  • [Type] brand promotions
  • Relationship selling
  • Inventory control procedures
  • Cash handling accuracy
  • Retail loss prevention
  • Money handling
  • Energetic self-starter
  • Cash register operation
  • Results oriented
  • Outgoing personality
  • Customer service
  • POS system operation
  • Listening skills
  • Product Sales
  • Active listening
  • Written and oral communication skills
  • Verbal/written communication
  • Documentation and recordkeeping
  • Sales expertise
  • Accurate money handling
  • Team player mentality
  • Excellent communication skills
  • Reliable and punctual
  • Superb time management
  • Reading comprehension skills
  • Customer- and service-oriented
Experience
10/2010 to 08/2015
Sales AssociateWilliams-Sonoma Inc. － Las Vegas, NV
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Offered product and service consultations and employed upselling techniques.
  • Won store sales competition for [Task], resulting in [Result].
  • Surpassed daily sales goals by [Number]% by cross-selling [Product or Service] and promoting additional products.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Sold various products by explaining unique features and educating customers on proper application.
07/2005 to 04/2007
Front End CashierAlbertsons Companies － Las Vegas, NV
  • Identified customer needs and promoted matching targets to enhance store revenue.
  • Processed sales, returns and exchanges using POS register system.
  • Addressed and resolved customer complaints with friendly and level-headed assistance.
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Organized all register supplies in front end and storage areas.
  • Performed cash count-out at end of each shift and addressed all queries from customers.
  • Input accurate data to keep inventory accounts current and prevent system discrepancies.
  • Kept register terminal area and store clean and orderly.
  • Worked with hand-held devices to track inventory movements, locate merchandise and request new stock.
  • Worked closely with front-end staff to assist customers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Packed and bagged products according to customer preferences.
  • Applied conversational [Language] abilities to connect with [Type] individuals and better serve individual needs.
  • Stayed up to date on current item discounts to support promotions.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
08/2004 to 07/2005
Office AdministratorClaim jumper restaurant － Las Vegas , NV
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Monitored calendars and scheduled appointments based on [Job title] availability and established load limits.
  • Generated shipment invoices, prepared packages and set up courier deliveries.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Liaised between internal and external stakeholders, providing updated project status and performance reports.
  • Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team efficiency.
  • Developed and implemented successful customer relations strategies, opening up communication and dramatically increasing satisfaction scores.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Developed long-term budgets of to $[Amount] covering office supplies and equipment maintenance.
  • Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
  • Disseminated reports and contracts to proper personnel and reviewed all information prior to shipping, promoting high level of accuracy.
  • Updated databases with [Type] data, verified changes in information and maintained [Number]% accuracy.
  • Educated and motivated managers and staff to identify [Type] and [Type] opportunities.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Made orders for new office supplies, closely monitoring supply use and [Timeframe] budgets.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Provided onboarding to new employees and supported all departmental members, resulting in increased productivity and performance.
  • Monitored and tracked project performance data with [Type] spreadsheets to generate reports and keep management informed of important trends.
  • Processed financial documents including contracts, expense reports and invoices.
  • Worked with vendors to obtain quotes, negotiate contracts and handle [Number] shipments per week.
  • Replenished office supplies when inventory became low and placed new orders for restocking.
  • Interacted professionally with both customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Assisted [Number] employee office during switch from [Software] to [Software], leading training sessions and answering questions.
  • Processed, tracked and pursued resolutions for [Type] actions to keep records and accounts current.
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Supported clerical needs of more than [Number][Job title]s, including taking messages, scanning documents and routing business correspondence.
Education and Training
06/2001
High School DiplomaNorwalk High School － Norwalk, CA
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Resume Overview

Companies Worked For:

  • Williams-Sonoma Inc.
  • Albertsons Companies
  • Claim jumper restaurant

School Attended

  • Norwalk High School

Job Titles Held:

  • Sales Associate
  • Front End Cashier
  • Office Administrator

Degrees

  • High School Diploma

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