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Sales Associate Resume Example

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Katherine
Koehler
Professional Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Skills
  • Stocking and Replenishing
  • Sales
  • Exceptional Customer Service
  • Relationship building
  • Product promotions
  • Communication skills
  • Cash Handling
  • Team management
  • Training and mentoring
  • Manager on duty experience
  • Merchandising Knowledge
  • Point of Sale Knowledge
  • Excellent people skills
  • Sales training
  • Multi-tasking strength
  • Loss prevention
  • Cash register operations
  • Accurate money handling
  • New product introductions strategies
  • Social Media Advertisment
Education
Brighton High ScholBrighton, Mi08/2018High School Diploma
Chattahoochee Technical CollegeMarietta, GANo Degree: Early Childhood Education
  • Currently attending.
Washtenaw Community CollegeAnn Arbor, MINo Degree: Early Childhood Education
  • Completed one year before transferring credits to Chattahoochee Technical College.
  • GPA 3.4
Work History
Once Upon A Child- Sales Associate
Brighton, MI10/2018 - Current
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated customers on promotions to enhance sales.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Uptown Cheapskate- Sales Associate /Retail Buyer
Canton , Georgia09/2019 - 06/2020
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Logged reports, expenses, receipts and sales documents into digital database with google sheets.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Trained in loss prevention, visual merchandising and general sales skills.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Increased product appeal and customer experience by interacting directly with all customers on the floor every 15 minutes.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Cross-trained existing employees to maximize team agility and performance.
Kensington Metro Park- Food Attendant
Milford, Michigan07/2016 - 02/2019
  • Resupplied napkins, cutlery, dishes and condiments on foodservice stations.
  • Adhered to all safety and sanitation standards while preparing and delivering food.
  • Delivered food to guest tables with timeliness and efficiency.
  • Assisted in cleaning dining, food service and kitchen areas before, during and after meal service.
  • Adhered closely to food safety standards and restaurant sanitation regulations, including washing hands, emptying trash and cleaning dining areas.
  • Processed sales transactions using POS system.
  • Assisted customers with information regarding menu offerings and nutrition information.
  • Assisted with meal prep, making and serving items such as salads, in-house dressings and specialty drinks.
  • Managed food rotation activities, promptly discarding expired items.
  • Examined and double-checked food orders to verify items ordered by customers.
  • Answered phones to take delivery and takeout orders from customers and provide information concerning menu items and hours of operation.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Wendys- Food Service Worker
Pinckney, Michigan01/2018 - 04/2018
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Cooked batches of food according to standard recipes.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Cleaned and sanitized work areas throughout hours of operation and at close of business.
  • Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order.
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Resume Overview

Companies Worked For:

  • Once Upon A Child
  • Uptown Cheapskate
  • Kensington Metro Park
  • Wendys

School Attended

  • Brighton High Schol
  • Chattahoochee Technical College
  • Washtenaw Community College

Job Titles Held:

  • Sales Associate
  • Sales Associate /Retail Buyer
  • Food Attendant
  • Food Service Worker

Degrees

  • High School Diploma
    No Degree : Early Childhood Education
    No Degree : Early Childhood Education

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