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Sales Associate Resume Example

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SALES ASSOCIATE
Career Overview
Highly versatile IT professional with over 7 years of experience in information systems installation, configuration, modification, security and repair; a Bachelor's degree in Information Systems Security, CompTIA Security+ and CompTIA Network+ certifications and 20+ years of small business management experience is seeking to leverage skills, managerial insight and education to secure advancement into an information systems security career.
Qualifications
LAN Installation / Management Microsoft Office Suite Analytical Thinking Malware Prevention / Removal SQL, HTML, XML, JAVA, C# Creative Problem Solving Wireless AP Installation / Security Technical Aptitude Attention to Detail Windows XP, Vista, 7 System Hardware Repair Written and Oral Communication
Accomplishments
  • Certifications:.
Work Experience
01/2015 - Current
Sterling Jewelers, IncSales Associate
  • Actively listen to customers to ascertain their needs and desires in the acquisition of fine jewelry items to adequately and satisfactorily fulfill their needs and desires while minimizing returns and exchanges.
  • Assist customers with problems or concerns relating to credit accounts, previous purchases items or special orders while minimizing or negating negative financial and reputable impact to the company.
  • Perform physical inventory audits by comparing 9 digit item numbers on physical inventory tags and detailed item characteristics to inventory numbers and descriptions listed on physical inventory audit sheets.
11/2006 - 08/2013
VirginiaManager/IT Manager
  • Maintained and administered computer networks including computer hardware, system software, applications, configurations and patch management.
  • Recommended system modifications to mitigate changes in regulatory compliance and determined hardware and software requirements related to such changes.
  • Configured, monitored and maintained malware protection including virus, spyware and adware scanners, SPAM filters, Pop-up blockers, firewalls and email security.
  • Installed, configured and secured wireless networking equipment.
  • Designed, maintained and utilized a hardened system for the safe removal of malware from customers' infected computers and the recovery of corrupt or damaged files.
  • Performed routine maintenance and standard repairs to networking components and equipment including switches, routers and cabling.
  • Listened to and interpreted staff and customer observations of system problems to ascertain diagnostic scope.
  • Diagnosed, troubleshot and resolved hardware, software and other network and system anomalies and replaced defective components.
  • Performed data recovery, virus removal, password removal, OS/application installations/updates and hardware repairs on customer laptop and desktop computer systems.
  • Explained and documented repairs and work performed in customer-friendly terms.
  • Provided users with technical support for computer problems.
  • Backed up company data daily.
  • Maintained an inventory of parts for emergency repairs.
  • Created and maintained TheProfessionalGoldBuyers.com and 610PawnShop.com to expand the business presence to online consumers.
  • Created an Excel spreadsheet and JAVA Applet to calculate actual current gold value based on user input.
  • Using Excel, created a spreadsheet to account for daily transactions.
  • Provided exceptional customer service through negotiations with customers and vendors to provided dispute resolution pertaining to the acquisition and sale of new and used merchandise and customer concerns.
  • Resolved customer service issues using creative problem solving skills to maintain customer satisfaction levels and minimize negative impact to the company.
  • Facilitated and managed the opening of a second location, Movies Games & Coins LLC.
  • Planned, coordinated and directed the physical relocation of 610 Pawn and Jewelry to include: vendor notifications, utility transfers, address changes, inventory relocation and security in transit and business system/LAN/video security configuration and installation.
06/2004 - 10/2006
Vipul, Inc － VirginiaManager
  • Troubleshot and maintained computer systems and business machines.
  • Created an MS Access database to track and invoice the collection of returned checks.
  • Created and modified Excel spreadsheets and MS Word forms to simplify compliance with federal and state regulations and company policies.
  • Examined checks for endorsements and verified other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  • Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using Excel spreadsheets and adding machines.
  • Prepared bank deposits by compiling data from cashiers and verifying and balancing receipts.
  • Checked figures and documents for correct entry and mathematical accuracy.
  • Reconciled or noted and reported discrepancies found in records.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Researched and pursued a time-sensitive fraudulent claim resulting in the return of $30,000 to the company.
  • Monitored vault to ensure cash balances were correct.
  • Installed and maintained computer-based video security system.
  • Counted, verified and posted armored car deliveries.
Education and Training
12/2010
University of PhoenixPhoenix, ArizonaBachelor of Science: Information Systems SecurityGPA: GPA: 3.26/4.0Information Systems Security GPA: 3.26/4.0
11/2007
Ashworth CollegeNorcross, GeorgiaAssociate Degree: Business ManagementGPA: GPA: 3.95/4.0Business Management GPA: 3.95/4.0
Certifications
Microsoft Certified Professional, MCP Certified Microsoft Technical Associate, MTA-Network Fundamentals CompTIA Network+, Expires January 2, 2017 CompTIA Security+, Expires October 27, 2017
Skills
adding machines, AP, Attention to Detail, cabling, com, Oral Communication, Hardware Repair, computer hardware, hardware, computer networks, Creative Problem Solving, credit, customer satisfaction, customer service, database, email, XML, financial, firewalls, forms, HTML, inventory, JAVA, LAN, regulatory compliance, MS Access, C#, Microsoft Certified Professional, MCP, Excel spreadsheets, Excel, Microsoft Office Suite, Windows XP, MS Word, negotiations, Network, networking, OS, policies, receiving, repairs, routers, scanners, spreadsheet, SQL, switches, technical support, video, Vista, Written
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Resume Overview

Companies Worked For:

  • Sterling Jewelers, Inc
  • Vipul, Inc

School Attended

  • University of Phoenix
  • Ashworth College

Job Titles Held:

  • Sales Associate
  • Manager/IT Manager
  • Manager

Degrees

  • Bachelor of Science : Information Systems Security
    Associate Degree : Business Management

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