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Sales Associate Resume Example

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SALES ASSOCIATE
Summary

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 7 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Skills
  • Customer service
  • Customer- and service-oriented
  • Reading comprehension skills
  • Financial records analysis
  • Reliable and punctual
  • Written and oral communication skills
  • Verbal/written communication
  • Documentation and recordkeeping
  • Market research and analysis
  • Retail merchandising expertise
  • Money Transfer Systems
  • Sales development
  • Excellent communication skills
  • Cash register operation
  • Strategic planning
  • Product Sales
  • Outgoing personality
  • Listening skills
Experience
Sales Associate / Arrowhead Honda - Peoria, AZ10/2018 - 05/2020
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Assisted customers by finding needed of best way to find car items and checking inventory for items at other locations.
  • Won store sales competition for sale car, resulting in happy costumer.
  • Offered product and service consultations and employed upselling techniques.
  • Helped average of 4-5 customers per day by responding to inquiries and locating products.
Sales Associate Manager / Coulter Nissan - Surprise, AZ07/2013 - 10/2018
  • Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
  • Implemented creative sales and marketing strategies to assist sales team with reaching targets.
  • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Penetrated new markets by investigating competitor products, services and trends.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
Manger / super market - Phoenix, AZ01/2011 - 01/2013
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Recruited and hired qualified candidates to fill open positions.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Contributed to programs to optimize productivity, streamline efficiency and boost profitability.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Met with each associate to establish realistic monthly sales goals.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Owener
Sale / Gas Stations - Phoenix, AZ01/2010 - 01/2011
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Answered phone calls to assist customers with questions and orders.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Answered phone calls to assist customers with questions and [Type] orders.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
Education and Training
Central High School - Phoenix, AZHigh School Diploma
Maricopa Community Colleges - Phoenix College - Phoenix, AZAssociate of Arts
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Resume Overview

Companies Worked For:

  • Arrowhead Honda
  • Coulter Nissan
  • super market
  • Gas Stations

School Attended

  • Central High School
  • Maricopa Community Colleges - Phoenix College

Job Titles Held:

  • Sales Associate
  • Sales Associate Manager
  • Manger
  • Sale

Degrees

  • Central High School - Phoenix, AZ High School Diploma
    Maricopa Community Colleges - Phoenix College - Phoenix, AZ Associate of Arts

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