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Sales Associate Resume Example

Resume Score: 80%

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RK
SALES ASSOCIATE
Professional Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments.

Motivated sales professional with history of taking on leadership roles in competitive environments. Skilled networker offering remarkable interpersonal and communication skills. Known for excellent salesmanship and dedication to increasing profits.

Work History
Company Name - Sales AssociateCity, State05/2019 - 06/2020
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Tracked stock using company inventory management software.
  • Maintained records related to sales, returns and inventory availability.
  • Prepared merchandise for sales floor by pricing or tagging.
Company Name - Debt CollectorCity, State06/2017 - 08/2019
  • Maintained high volume of calls to meet demands of busy group.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Achieved performance goals on consistent basis.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used skip tracing and other techniques to locate debtors.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Monitored social media and online sources for industry trends.
Company Name - Front Desk ReceptionistCity, State06/2016 - 06/2017
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Skills
  • Exceptional Customer Service
  • Sales
  • Client Service
  • Multi-tasking strength
  • Communication skills
  • Excellent people skills
  • Cash register operation
  • Cash Handling
  • Relationship building
Education
05/2016Bastrop High SchoolCity, StateHigh School Diploma
Expected in 12/2020Grambling State UniversityCity, StateBachelor of Arts For Teaching: Early Childhood Education
Certifications
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Bastrop High School
  • Grambling State University

Job Titles Held:

  • Sales Associate
  • Debt Collector
  • Front Desk Receptionist

Degrees

  • High School Diploma
    Bachelor of Arts For Teaching : Early Childhood Education

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