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Sales Associate Resume Example

Resume Score: 80%

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C
SALES ASSOCIATE
Summary

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering seven years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Skills
  • Customer- and service-oriented
  • Outgoing personality
  • Excellent communication skills
  • Relationship selling
Experience
Sales Associate
City, State
Company Name/Aug 2020 to Current
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assisted customers by finding needed Jewelry, fragrance, Make-up items and checking inventory for items at other locations.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Helped average of 15-20 customers per day by responding to inquiries and locating products.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Reset store displays for special events and seasonal merchandise changes.
  • Listened to customer needs to identify and recommend optimal skin care, Make-up, Jewelry. upselections.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Prepared cash deposits up to $2000 with zero discrepancies.
Customer Service Associate
City, State
Company Name/Mar 2016 to Feb 2019

Shared detailed information regarding returns, exchange options to help customers make decisions.

  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered 30+ inbound calls per day and directed to designated individuals or departments.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Sales Associate
City, State
Company Name/Sep 2014 to May 2015

Assisted customers by finding needed handbag, wallet items and checking inventory for items at other locations.

  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Helped average of 15 customers per day by responding to inquiries and locating products.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Reset store displays for special events and seasonal merchandise changes.
  • Listened to customer needs to identify and recommend optimal handbag selections.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Beauty Bank Supervisor
City, State
Company Name/Nov 2005 to Jun 2006
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Education and Training
GEDReach One At The Ohio State University City, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Reach One At The Ohio State University

Job Titles Held:

  • Sales Associate
  • Customer Service Associate
  • Beauty Bank Supervisor

Degrees

  • GED

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