Sales Associate Resume Example

Shared detailed information regarding returns, exchange options to help customers make decisions.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
• Educated customers on special pricing opportunities and company offerings.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Answered 30+ inbound calls per day and directed to designated individuals or departments.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Assisted customers by finding needed handbag, wallet items and checking inventory for items at other locations.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
• Kept apprised of emerging trends and provided informative customer service to assist in product selection.
• Helped average of 15 customers per day by responding to inquiries and locating products.
• Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
• Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
• Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
• Reset store displays for special events and seasonal merchandise changes.
• Listened to customer needs to identify and recommend optimal handbag selections.
• Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.

• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.