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Sales Associate Resume Example

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SALES ASSOCIATE
Summary

Personable, hardworking and reliable Customer Service Representative with strong ability in retail and banking. Highly organized, proactive and punctual with team-oriented mentality. Skilled at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Skills
  • Merchandising knowledge
  • Cash handling accuracy
  • Money Transfer Systems
  • Cash register operation
  • Customer- and service-oriented
  • POS system operation
  • Outgoing personality
  • Reliable
  • Approachable
  • Strong work ethic
  • Friendly
  • Effective listening
  • Flexible and adaptive
  • Credit card payment processing
  • Customer relations
  • Quickly adapt to new employment guidelines and procedures
Experience
Sales Associate | 11/2020 to CurrentCompany Name - City, State
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Worked with off-site locations to find desired items for customers.
  • Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
  • Cleaned jewelry cases daily with glass cleaner and dusters to keep all displays pristine.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Restocked merchandise from inventory during downtime when items upfront became low.
  • Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
Customer Service Representative | 02/2019 to 11/2020Company Name - City, State
  • Verified amounts and integrity of every check or funds transfer.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
  • Recommended bank products and services to current and prospective customers.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Prepared official checks for customer and internal bank needs.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
Fine Jewelry Sales Associate | 04/2014 to 04/2019Company Name - City, State
  • Asked open-ended questions to ascertain what type of item the customer was looking for, what his or her price range was and who would receive the item.
  • Managed effective stock rotation and inventory placement.
  • Oversaw department projects and quality standards.
  • Trained and supported new department associates, providing information on successful strategies, instructional techniques.
  • Followed store opening and closing procedures as per company guidelines.
  • Trained and coached newly hired associates on store return policies and customer service techniques.
  • Managed and processed customer payments made by credit and debit cards as well as cash and provided the correct change if applicable.
  • Achieved sales by helping customers to celebrate the union of a couple by purchasing a lasting symbol of that union.
  • Shared product knowledge with customers while making personal recommendations.
  • Helped customers select products that best fit their personal needs.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Worked as a team member to provide the highest level of service to customers.
  • Built and maintained effective relationships with peers and upper management.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included counting cash drawers and keeping weekly inventory.
Sales Associate | 11/2012 to 03/2014Company Name - City, State
  • Recommended merchandise based on customer needs.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Worked flexible schedule to accommodate changing customer levels.
  • Educated customers on product and service offerings.
  • Assessed customer needs and found products suited to budget and preferences.
  • Built and maintained effective relationships with peers and upper management.
  • Listened to customer needs and preferences to provide accurate advice.
  • Operated a cash register to process cash, check and credit card transactions.
  • Interfaced with customers, determined needs, provided recommendations and up-sold services.
  • Assisted customers with product selection, sales, and returns. 
  • Set aside merchandise for on-hold reservations.
  • Established rapport through excellent communication, resulting in closed sales.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Completed purchases with cash, credit and debit payment methods.
  • Assisted customers with selection of products and services.
  • Sought opportunities to up-sell and add-on additional merchandise.
  • Processed cash and credit transactions through company POS system.
Education and Training
Napoleon Junior/Senior High School - - City,State | | High School Diploma06/2005
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Resume Overview

School Attended

  • Napoleon Junior/Senior High School

Job Titles Held:

  • Sales Associate
  • Customer Service Representative
  • Fine Jewelry Sales Associate

Degrees

  • Napoleon Junior/Senior High School - City , State | High School Diploma

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