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Sales Associate Resume Example

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SALES ASSOCIATE
Summary

Dedicated Sales Associate offering 3 years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices.

Skills
  • Dispute mediation
  • Cash handling accuracy
  • Retail loss prevention
  • Relationship selling
  • Inventory control procedures
  • Merchandising knowledge
  • Monthly brand promotions
  • Inventory management
  • Reliable and punctual
  • Accurate money handling
  • Cash register operation
  • Documentation and recordkeeping
  • Money handling
  • POS system operation
  • Verbal/written communication
  • Sales development
  • Customer service
  • Listening skills
  • Excellent communication skills
  • Energetic self-starter
  • Product Sales
  • Reading comprehension skills
  • Written and oral communication skills
  • Customer- and service-oriented
  • Sales expertise
  • Outgoing personality
  • Team player mentality
  • Active listening
Experience
Sales Associate | 06/2019 to Current
RaceTrac Petroleum - Daytona Beach, FL
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Processed orders through system and coordinated product deliveries.
  • Assisted customers by finding needed Inventory items and checking inventory for items at other locations.
  • Offered product and service consultations and employed upselling techniques.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Helped average of 12 customers per day by responding to inquiries and locating products.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 95% or more.
  • Educated customers on product and service offerings.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended optimal merchandise based on customer needs and desires.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Recommended merchandise to customers based on needs and preferences.
Crew Trainer | 01/2019 to 05/2019
Palm Coast Southwest - Palm Coast, FL
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Instructed new team members on correct procedures for all areas of operations.
  • Worked alongside junior employees to improve performance, food safety and customer service.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Greeted incoming customers kindly and provided friendly service.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.

Accepted and processed payments via credit card and cash worth up to $1300 daily.

  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Developed complete training programs and led training using expert learning techniques.
Crew Member | 12/2017 to 01/2019
Pieces 2 - Palm Coast, FL

Coordinated with Managers to understand project needs and provide needed support to meet targets.

  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
  • Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance and efficiency.
  • Reacted calmly and efficiently in emergency situations, closely following protocols and maintaining productivity.
  • Kept gear and equipment in good working order by conducting inspections and completing minor repairs.
  • Drove team success by completing Front-Line jobs quickly and accurately.
  • Resolved issues among crew members by addressing problems immediately and effectively mediating disagreements.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Performed various troubleshooting tasks, including McCafé and Icecream Machine to combat assembly issues.
  • Kept activities moving smoothly by coordinating schedules and personnel.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
  • Maintained Ice-Cream and McCafé equipment onboard by using Directions to keep all machinery functioning properly.
  • Monitored safety of 8 crew members during Truck Day tasks to go 3 hours without accident.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Volunteered to take on additional crew duties, including Play place and Lobby when fellow Crew Members fell ill.
  • Accepted and processed payments via credit card and cash worth up to $1300 daily.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Brought in loads for sorting, storage or disposal according to quality categories.
Education and Training
Flagler Palm Coast Highschool - Palm Coast, FL
High School Diploma
05/2019
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Resume Overview

Companies Worked For:

  • RaceTrac Petroleum
  • Palm Coast Southwest
  • Pieces 2

School Attended

  • Flagler Palm Coast Highschool

Job Titles Held:

  • Sales Associate
  • Crew Trainer
  • Crew Member

Degrees

  • High School Diploma

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