Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Engaging young adult committed to providing outstanding customer service while maximizing sales. Positive role model focused on team leadership, personnel support and customer relationship building. Offering three years of experience in answering routine product questions and meeting assigned sales goals.

Skills
  • Merchandising knowledge
  • Cash handling accuracy
  • Relationship selling
  • Dispute mediation
  • Customer service
  • Retail loss prevention
  • Inventory control procedures
  • Cash register operation
  • Listening skills
  • Active listening
  • Energetic self-starter
  • Sales expertise
  • Money handling
  • Team player mentality
  • Negotiations
  • Customer- and service-oriented
  • Strategic planning
Experience
Sales Associate, 09/2019 - 02/2020
Rain For Rent Petersburg, VA,
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
  • Offered product and service consultations and employed upselling techniques.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended optimal merchandise based on customer needs and desires.
  • Recommended merchandise to customers based on needs and preferences.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Educated customers on product and service offerings.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Waitress, 08/2018 - 02/2020
Marriott International Bethesda, MD,
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Calculated charges, issued table checks and collected payments from customers.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Designed custom private function and banquet packages to accommodate groups of up to [Number], including business dinners, sales presentations, club meetings, weddings and charity events.
  • Prepared salads and appetizers to back up kitchen staff.
  • Carried [Number] plates at one time without dropping or spilling, decreasing overall customer wait time.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of [Number] to [Number].
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
  • Checked order accuracy and food quality before delivering to customers.
Service Champion, 05/2017 - 09/2019
Taco Bell Salem, OR,
  • Provided every customer with friendly service, answered menu questions and submitted orders.
  • Put special requests into the computer system, took payments and provided change.
  • Replenished customer items such as condiments, cleaned tables and disposed of trash.
  • Kept counters clean and organized for a professional appeal.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
Education and Training
High School Diploma: , Expected in 05/2021
-
Ridge Community High School - Davenport, FL
GPA:

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Resume Overview

School Attended

  • Ridge Community High School

Job Titles Held:

  • Sales Associate
  • Waitress
  • Service Champion

Degrees

  • High School Diploma

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