Sales Associate Resume Example

• Demonstrated product knowledge leveraging opportunities to increase sales transaction.

• Attended graduate school, gaining experience in health care.
• Assisted Medicare clients with ADL challenges in memory and physical limitations, and rehabilitation.
• Reduced hospital re-admissions by providing direct client care following care management plans.
• Determined needs accessing non-critical and critical situations for escalation to emergency care.
• Ensured HIPAA compliance.
• Reported observations in mental and physical developments to family and Care Managers.
• Assisted clients in understanding their Medicare and Medicaid (CMS) benefits.

• Examined Physician Alternative Quality Contract (AQC) plans and performance measurements based on Healthcare Effectiveness Data and Information Set (HEDIS.)
• Created data tool tracking updates in managed care plan actions for improving patient care delivery.
• Created monthly metric summary reporting quality and performance ratings of patient quality of service.

• Served as primary contact managing client facing relationship and project plan focused on coordination of development, training roll out and on-time delivery of customized software.
• Analyzed and translated complex clinical research protocol developing customized user instructions, manuals and software requirements, creating user work flow based on treatment testing.
• Led cross-functional team to develop software and deliver product (21 CFR Part 11, Class II) specific to customer's protocol requirements (GcP), performing system validation and UAT.
• Identified risks, clarified expectations and resolved issues anticipating potential problems by effectively leading internal team status meetings, and leveraging customer relationship to continue project progress.
• Met $400K budget and project plan to ensure cost control measures.

• Managed budgets and site contract compliance of six multi-site clinical research studies ($48M in total) with more than 500 U.S. and International contracts. (Phase II and III.)
• Built relationships with stakeholders, sharing knowledge, clarifying and resolving issues.
• Analyzed contract compliance and reported enrollment, participation levels, milestones, ICF, CRF and IRB submissions (GcP), verifying CPT codes and site costs for remittance.
• Created accounting models enhancing e-data tracking, examining payment history.
• Identified and improved processes and procedures resolving $250K+ in payment discrepancies.
• Assisted with other related accounting functions

• Led day to day operations in Human Resources, Work Place Health, Environmental, Health & Safety, and Compliance at a 144,000 sq. ft. medical products distribution center.
• Oversaw HR on-boarding, health plan navigation, and plans advancing resource development training.
• Coordinated wellness events, Worker's Compensation and Occupational Health programs providing valuable employee health care services, maintaining HIPAA and ADA compliance.
• Steered EH&S committee identifying risks, developing corrective action (CAPA), achieving 300 days without injury.
• Identified areas needing improvement to boost operational efficiency (ISO9000), GdP, and CFR compliance.
• Developed strategies (PDCA) with cross-functional team leaders' addressing inefficiencies.
• Created operations and systems documents reporting required activities to corporate audit.
• Updated project plans running facility emergency and disaster program; training, preparedness, and response.
• Achieved 12% budget savings controlling expenses and service vendor contract negotiations
• Led project plans investing in services, installations and upgrades in facility, EH&S, technology, and building systems, submitting recommendations to upper management.
• Primary contact overseeing projects, performing cost analysis, managing agreements and databases, and preparing reports for management.
• Inventory Control Analyst (6 /1999 – 12 / 2000)
• Demonstrated analytic and management skills managing $60M annual medical product inventory.
• Trained and mentored new analysts to share expertise and motivate increased productivity.
• Instrumental in leading region team to achieve highest performance level nationwide in 2000.