Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Versatile professional with excellent communication, organizational and analytical capabilities in diverse programs and project plans. Manages activities, budgets, and compliance, maintaining cost and schedule controls. Devises process improvement solutions to resolve operation and technology challenges. Seeking to apply talent from health services, pharmaceutical, and biotechnology industries.


Program management

Contract management

Contract compliance and review

Project development and lifecycle

Quality & performance


Research project

Operations management

07/2014 to 03/2015 Sales Associate 3Ds Dassault Systems | San Diego, CA,

• Demonstrated product knowledge leveraging opportunities to increase sales transaction.

09/2012 to 06/2014 Sales Associate 3Ds Dassault Systems | Paso Robles, CA,

• Demonstrated product knowledge leveraging opportunities to increase sales transaction.

11/2009 to 05/2014 Home Health Caregiver Arbor Company | Mount Laurel, NJ,
  • Attended graduate school, gaining experience in health care.
  • Assisted Medicare clients with ADL challenges in memory and physical limitations, and rehabilitation.
  • Reduced hospital re-admissions by providing direct client care following care management plans.
  • Determined needs accessing non-critical and critical situations for escalation to emergency care.
  • Ensured HIPAA compliance.
  • Reported observations in mental and physical developments to family and Care Managers.
  • Assisted clients in understanding their Medicare and Medicaid (CMS) benefits.
02/2011 to 05/2011 Quality and Performance Analyst, Graduate Intern Fidelity National Information Services | Monterey Park, CA,
  • Examined Physician Alternative Quality Contract (AQC) plans and performance measurements based on Healthcare Effectiveness Data and Information Set (HEDIS.)
  • Created data tool tracking updates in managed care plan actions for improving patient care delivery.
  • Created monthly metric summary reporting quality and performance ratings of patient quality of service.
2009 to 05/2009 Project Specialist CARDINAL HEALTH, RESEARCH SERVICES | City, STATE,
  • Served as primary contact managing client facing relationship and project plan focused on coordination of development, training roll out and on-time delivery of customized software.
  • Analyzed and translated complex clinical research protocol developing customized user instructions, manuals and software requirements, creating user work flow based on treatment testing.
  • Led cross-functional team to develop software and deliver product (21 CFR Part 11, Class II) specific to customer's protocol requirements (GcP), performing system validation and UAT.
  • Identified risks, clarified expectations and resolved issues anticipating potential problems by effectively leading internal team status meetings, and leveraging customer relationship to continue project progress.
  • Met $400K budget and project plan to ensure cost control measures.
11/2005 to 07/2008 Budget Analyst III / Research Budget Administrator ANTIGENICS INC | City, STATE,
  • Managed budgets and site contract compliance of six multi-site clinical research studies ($48M in total) with more than 500 U.S. and International contracts. (Phase II and III.)
  • Built relationships with stakeholders, sharing knowledge, clarifying and resolving issues.
  • Analyzed contract compliance and reported enrollment, participation levels, milestones, ICF, CRF and IRB submissions (GcP), verifying CPT codes and site costs for remittance.
  • Created accounting models enhancing e-data tracking, examining payment history.
  • Identified and improved processes and procedures resolving $250K+ in payment discrepancies.
  • Assisted with other related accounting functions
05/1999 to 11/2004 Operations Manager / Operations Coordinator (1/2001 - 12/2004) CARDINAL HEALTH, MEDICAL PRODUCTS & SERVICES | City, STATE,
  • Led day to day operations in Human Resources, Work Place Health, Environmental, Health & Safety, and Compliance at a 144,000 sq. ft. medical products distribution center.
  • Oversaw HR on-boarding, health plan navigation, and plans advancing resource development training.
  • Coordinated wellness events, Worker's Compensation and Occupational Health programs providing valuable employee health care services, maintaining HIPAA and ADA compliance.
  • Steered EH&S committee identifying risks, developing corrective action (CAPA), achieving 300 days without injury.
  • Identified areas needing improvement to boost operational efficiency (ISO9000), GdP, and CFR compliance.
  • Developed strategies (PDCA) with cross-functional team leaders’ addressing inefficiencies.
  • Created operations and systems documents reporting required activities to corporate audit.
  • Updated project plans running facility emergency and disaster program; training, preparedness, and response.
  • Achieved 12% budget savings controlling expenses and service vendor contract negotiations
  • Led project plans investing in services, installations and upgrades in facility, EH&S, technology, and building systems, submitting recommendations to upper management.
  • Primary contact overseeing projects, performing cost analysis, managing agreements and databases, and preparing reports for management.
  • Inventory Control Analyst (6 /1999 – 12 / 2000)
  • Demonstrated analytic and management skills managing $60M annual medical product inventory.
  • Trained and mentored new analysts to share expertise and motivate increased productivity.
  • Instrumental in leading region team to achieve highest performance level nationwide in 2000.
Expected in 2012 Master of Science | Health Care Administration REGIS COLLEGE, Weston, MASS GPA: GPA: 3.74

3.74 GPA

Coursework in Health Care Administration and Finance

Coursework in Informatics

Coursework in Quality and Performance

Coursework in Gerontology

Coursework in Health and Human Services

Expected in 2009 Lean Six Sigma Certified (White Belt) | "DMAIC" Quality-Improvement MORESTREAM UNIVERSITY, , GPA:

Cardinal Health

Expected in 2006 Bachelor of Science | Leadership NORTHEASTERN UNIVERSITY, Boston, MASS GPA: Summa Cum Laude

Graduated Summa Cum Laude

Coursework in Leadership

Coursework in Management

Coursework in Business Administration and Finance


Sigma Epsilon Rho Honor Society, Golden Key Honor Society, and American College of Health Care Executives (ACHE.)


21 CFR Part 11, accounting, accruals, Analyst, A/P, budgets, budget, Business Objects, change management, clinical research, contracts, contract negotiation, cost analysis, cost control, CPT, client, clients, data analysis, delivery, emergency care, ERP, fast, Finance, financial, functional, GcP, home care, Human Resources, HR, HVAC, inspection, insurance, inventory, Inventory Control, lighting, Director, management skills, managing, meetings, memory, Excel, PowerPoint, MS Project, 2000, 98, Microsoft Word, navigation, network, Occupational Health, Oracle, patient care, pricing, problem-solving, processes, progress, proposal, purchasing, Quality, rehabilitation, reporting, research, RFP, Safety, SAP, Six Sigma, develop software, spreadsheets, structured, supervising, supply chain, telephones, upgrades, validation, Visio

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School Attended


Job Titles Held:

  • Sales Associate
  • Sales Associate
  • Home Health Caregiver
  • Quality and Performance Analyst, Graduate Intern
  • Project Specialist
  • Budget Analyst III / Research Budget Administrator
  • Operations Manager / Operations Coordinator (1/2001 - 12/2004)


  • Master of Science
  • Lean Six Sigma Certified (White Belt)
  • Bachelor of Science

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