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Sales Associate Resume Example

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SALES ASSOCIATE
Summary

Dedicated Sales Associate offering 3 years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices.

Performance-driven Cytotechnology professional with stellar record of accomplishment in connecting with OSHA/CLIA customers and driving remarkable product and service sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.

Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Responsible and friendly Cytotechnologist able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Skills
  • Cash handling accuracy
  • Retail loss prevention
  • Relationship selling
  • Dispute mediation
  • 1. Review documentation to determine eligibility and review and approve, reject, or pend enrollment applications.
    2. Performs routine contract maintenance and/or billing updates in applicable system.
    3. Processes and clears transactions/write-offs and output reports.
    4. Maintains files.
    5. Meets established quality and productivity standards.
    6. Responds appropriately and timely to telephone and written inquiries.
    7. Accurate self-reporting of daily activities.
    8. Perform other related duties as assigned.
Experience
Meijer | Lincoln Park, MISales Associate05/2017 - 06/2019
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Negotiated and closed deals with minimal oversight.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Recommended merchandise to customers based on needs and preferences.
  • Offered product and service consultations and employed upselling techniques.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Mixed and matched paints according to customer specifications.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Processed orders through system and coordinated product deliveries.
  • Educated customers on product and service offerings.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended optimal merchandise based on customer needs and desires.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
H&r BlockInc. | Lincoln Park, MIStudent05/2019 - 12/2019
  • Adhered to all schedules, regulations, policies and dress codes.
  • Volunteered with multiple organizations, including NYSE and stock market, to support my taxes.
  • Organized account ledgers to raise $money in funding for tax purposes.
  • Utilized H&R Block Academy to compile data gathered from various sources.
  • Used library and in scholarly databases to locate necessary information.
  • Wrote detailed reports outlining academic book and file format information to facilitate tax results.
  • Developed and implemented study protocols to gather required data and support H&R Block research objectives.
  • Obtained and organized files and research papers.
  • Prepared and edited reports, presentations and articles using www.csod.com and Federal Tax and State Tax return tutorials.
  • Performed various activities, such as reading, completing homework assignments and attending class to contribute to my class group projects.
  • Researched using GOOGLE search engine as part of tax project for H&R Block Tax Class.
  • Completed online project resulting in graded assignments.
  • Created increasingly more advanced tax returnprojects using www.csod.com H&R Block class software.
  • Learned tools and guidelines to support office needs.
  • Contributed to development, planning and completion of Tax Assessment Exam in the future initiative.
  • Served tax operations by organizing documentation, arranging meetings and updating involved parties about changing information.
Walmart | Southgate, MISales Associate10/2019 - 12/2019
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Offered product and service consultations and employed upselling techniques.
  • Processed orders through system and coordinated product deliveries.
  • Negotiated and closed deals with minimal oversight.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Educated customers on product and service offerings.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Recommended merchandise to customers based on needs and preferences.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended optimal merchandise based on customer needs and desires.
Education and Training
Wayne State University | Detroit, MIMaster of Science in Physics PHY102005/2004
Henry Ford College (College of Lifelong Learning) | Dearborn, MIBachelor of Science in Secretarial Studies And Office Administration,Math
Northern Michigan University | Marquette, MIBachelor of Science in Science, Technology, And Society
Detroit College of Law | Detroit, MEMaster of Science in Law (Pre-Law)05/1999
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Resume Overview

Companies Worked For:

  • Meijer
  • H&r Block Inc.
  • Walmart

School Attended

  • Wayne State University
  • Henry Ford College (College of Lifelong Learning)
  • Northern Michigan University
  • Detroit College of Law

Job Titles Held:

  • Sales Associate
  • Student

Degrees

  • Master of Science in Physics PHY1020
    Bachelor of Science in Secretarial Studies And Office Administration,Math
    Bachelor of Science in Science, Technology, And Society
    Master of Science in Law (Pre-Law)

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