Sales Associate Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Professional Assistant Store Manager with experience in training and managing staff. Exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented in ensuring performance complies with applicable standards, rules and regulations.

  • POS systems operations
  • Stock management
  • Sales strategies
  • Merchandising
  • Sales techniques
  • Leadership development
  • Team Building
  • Customer Service
  • Inventory Management
  • Team Management
  • Business Operations
  • Customer relations
  • Microsoft Office (Microsoft Word)
10/2020 to Current Sales Associate Atlanta Braves Mlb | Atlanta, GA,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas % or more.
  • Assisted customers by finding needed mattresses, adjustable bases, etc. items and checking inventory for items at other locations.
  • Prepared cash deposits with zero discrepancies.
  • Offered product and service consultations and employed upselling techniques.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Negotiated and closed deals with minimal oversight.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Listened to customer needs to identify and recommend optimal mattress selections.
  • Produced sales documents, finalized deals and filed records.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Reset store displays for special events and seasonal merchandise changes.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
11/2019 to 10/2020 Assistant Store Manager Ascena Retail Group | Sparks, NV,
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activity to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and recorder when inventory drops to a specific level. Inventory count once a month as well.
  • Instruct staff how to handle difficult and complicated sales.
  • Formulate pricing policies for merchandise, according to profitability requirements.
  • Keep records of purchases, sales and requisitions.
  • Assign employees to specific duties.
  • Perform work activities subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Review inventory and sales records to prepare reports for management and budget departments.
  • Operate retail POS system.
  • Open and close the store (daily store operations).
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
04/2019 to 11/2019 Part Time Sales Associate Ace Hardware | Chillicothe, MO,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Processed orders through MAX POS system and scheduled their deliveries.
  • Assisted customers by finding needed mattresses/box springs and checking inventory for items at other locations if we did not have it at our store.
  • Reset store displays for special events and seasonal merchandise changes.
08/2016 to 02/2019 Customer Service Staff Publix | City, STATE,


  • Customer Service professional
  • Multi-tasking
  • Money handling
  • Energetic work attitude
  • Adaptive team player
  • Active listning skills
  • Sales
  • POS
  • Training
  • Word
  • Organizational skills
  • Microsoft Excel
  • Fast learner
  • Microsoft Office


  • Assisting customers with general issues such as refunds and exchanges.
  • Answering phone calls and directing them to the proper person or department.
  • Running the front end of the store which includes:
  • Assisting cashiers with any issues that may arise.
  • Making sure all daily and nightly duties are done correctly and in a timely manner.
  • Opening and closing the front office which includes:
  • Making up all tills and putting them out
  • Doing Western Union, selling money orders and handling all lottery sales.
  • Making sure all job duties are done properly and on time.
  • Closing the back office which includes:
  • Handling all cash, checks and credit card slips that come through the store.
  • Counting, balancing and reconciling all money, checks, etc.
  • Filing all paperwork as needed
  • Maintained up to date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awarenesses, attention to detail and integrity.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Compiled weekly monetary reports and records for store managers.
  • Managed cash stock and inventory balances accurately.
  • Assisted customers in finding out of stock items.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Worked with Customer Service Team Leader to develop customer service improvement initiatives.
  • Educated customers on special pricing opportunities and company offerings.
  • Reviewed account and service histories to identify trends and issues.
  • Trained new employees each in procedures and policies in order to maximize team performance.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
Education and Training
Expected in 05/2018 High School Diploma | Homeschool, Clermont, FL, GPA:
Expected in | Lake Sumter State College, Clermont, FL, GPA:

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Homeschool
  • Lake Sumter State College
Job Titles Held:
  • Sales Associate
  • Assistant Store Manager
  • Part Time Sales Associate
  • Customer Service Staff
  • High School Diploma
  • Some College (No Degree)