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Sales Associate Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Professional Assistant Store Manager with experience in training and managing staff. Exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented in ensuring performance complies with applicable standards, rules and regulations.

Skills
  • POS systems operations
  • Stock management
  • Sales strategies
  • Merchandising
  • Sales techniques
  • Leadership development
  • Team Building
  • Customer Service
  • Inventory Management
  • Team Management
  • Business Operations
  • Customer relations
  • Microsoft Office (Microsoft Word)
Experience
10/2020 to Current Sales Associate Atlanta Braves Mlb | Atlanta, GA,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas % or more.
  • Assisted customers by finding needed mattresses, adjustable bases, etc. items and checking inventory for items at other locations.
  • Prepared cash deposits with zero discrepancies.
  • Offered product and service consultations and employed upselling techniques.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Negotiated and closed deals with minimal oversight.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Listened to customer needs to identify and recommend optimal mattress selections.
  • Produced sales documents, finalized deals and filed records.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Reset store displays for special events and seasonal merchandise changes.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
11/2019 to 10/2020 Assistant Store Manager Ascena Retail Group | Sparks, NV,
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activity to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and recorder when inventory drops to a specific level. Inventory count once a month as well.
  • Instruct staff how to handle difficult and complicated sales.
  • Formulate pricing policies for merchandise, according to profitability requirements.
  • Keep records of purchases, sales and requisitions.
  • Assign employees to specific duties.
  • Perform work activities subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Review inventory and sales records to prepare reports for management and budget departments.
  • Operate retail POS system.
  • Open and close the store (daily store operations).
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
04/2019 to 11/2019 Part Time Sales Associate Ace Hardware | Chillicothe, MO,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Processed orders through MAX POS system and scheduled their deliveries.
  • Assisted customers by finding needed mattresses/box springs and checking inventory for items at other locations if we did not have it at our store.
  • Reset store displays for special events and seasonal merchandise changes.
08/2016 to 02/2019 Customer Service Staff Publix | City, STATE,

Highlights

  • Customer Service professional
  • Multi-tasking
  • Money handling
  • Energetic work attitude
  • Adaptive team player
  • Active listning skills
  • Sales
  • POS
  • Training
  • Word
  • Organizational skills
  • Microsoft Excel
  • Fast learner
  • Microsoft Office

Experience

  • Assisting customers with general issues such as refunds and exchanges.
  • Answering phone calls and directing them to the proper person or department.
  • Running the front end of the store which includes:
  • Assisting cashiers with any issues that may arise.
  • Making sure all daily and nightly duties are done correctly and in a timely manner.
  • Opening and closing the front office which includes:
  • Making up all tills and putting them out
  • Doing Western Union, selling money orders and handling all lottery sales.
  • Making sure all job duties are done properly and on time.
  • Closing the back office which includes:
  • Handling all cash, checks and credit card slips that come through the store.
  • Counting, balancing and reconciling all money, checks, etc.
  • Filing all paperwork as needed
  • Maintained up to date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awarenesses, attention to detail and integrity.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Compiled weekly monetary reports and records for store managers.
  • Managed cash stock and inventory balances accurately.
  • Assisted customers in finding out of stock items.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Worked with Customer Service Team Leader to develop customer service improvement initiatives.
  • Educated customers on special pricing opportunities and company offerings.
  • Reviewed account and service histories to identify trends and issues.
  • Trained new employees each in procedures and policies in order to maximize team performance.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
Education and Training
Expected in 05/2018 High School Diploma | Homeschool, Clermont, FL, GPA:
Expected in | Lake Sumter State College, Clermont, FL, GPA:

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How this resume score could be improved?

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88Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Homeschool
  • Lake Sumter State College
Job Titles Held:
  • Sales Associate
  • Assistant Store Manager
  • Part Time Sales Associate
  • Customer Service Staff
Degrees
  • High School Diploma
  • Some College (No Degree)