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Sales Associate Resume Example

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SALES ASSOCIATE
Summary
Enthusiastic Sales Associate possessing expertise in the retail industry. Reliable, punctual and hard working. Energetic Sales Associate with a strong background in retail sales, fashion merchandising and customer service support. Responsible and mature Sales Associate who thrives in fast-paced environments. Enjoys working as part of a team to achieve sales goals. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Energetic Sales Associate with a solid understanding of the Retail industry. Excellent customer service, communication and listening skills with cash management and POS systems experience.
Highlights
  • Cash handling accuracy
  • Organized
  • Time management
  • Detail-oriented
  • High-end fashion knowledge
  • Excellent multi-tasker
  • Strong communication skills
  • Flexible schedule
  • Proficient in MS Office
  • Goal-oriented
  • Excellent communication skills
  • Friendly demeanor
  • Strong work ethic
  • Outstanding interpersonal skills
  • Customer service-oriented
  • Cash register familiarity
  • People-oriented
  • Detail-oriented
  • Superior organization ability
  • Sales experience
Accomplishments
Routinely helped as many as 75+Supervision
  • Supervised team of three staff members.
Protective Services
  • Applied safety procedures and policies as outlined in Department Safety Manual.
 customers each day in a high-volume retail outlet.
Experience
AeropostaleBoynton Beach, FlSales Associate11/2012 to 03/2013
  • Received and processed cash and credit payments for in-store purchases.Shared product knowledge with customers while making personal recommendations.Demonstrated that customers come first by serving them with a sense of urgency.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.
  • Awards and Acknowledgments.
  • Fulfilled all supervisory duties when Store Manager was on vacation.
  • Maintains safe environment for customers.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Engaged with customers in a sincere and friendly manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Built relationships with customers to increase likelihood of repeat business.
WalmartLake Worth, FLSales Associate02/2014 to 10/2014
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences
  • .Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner
  • .Contacted other store locations to determine merchandise availability.
  • Engaged with customers in a sincere and friendly manner.Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Built relationships with customers to increase likelihood of repeat business.
  • Answered an average of 75+ calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Answered product questions with up-to-date knowledge of sales and store promotions.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs..Learned, referenced and applied product knowledge information.
  • Folded and arranged garments in attractive displays.
  • Recommended alternative items if product was out of stock.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Defused volatile customer situations calmly and courteously.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Managed high call volume with tact and professionalism.
  • Initiated operations improvements to improve overall call center productivity.
  • Managed call center from initial start-up to full operational status.
Education
High School Diploma2013Boynton Beach Community High School, Boynton Beach, FLGPA: GPA: 3.5
  • High school diploma 
  • GPA: 3.5
  • Student government representative
Skills
  • Credit
  • Dependable
  •  Supervisory
  • Time Management
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Resume Overview

Companies Worked For:

  • Aeropostale
  • Walmart

School Attended

  • Boynton Beach Community High School

Job Titles Held:

  • Sales Associate

Degrees

  • High School Diploma 2013

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