Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 15 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise and a fast learner.
Cash handling accuracy
Retail loss prevention
Inventory control procedures
[Type] brand promotions
Superb time management
Market research and analysis
Documentation and recordkeeping
B2B sales and customer service
Excellent communication skills
Financial records analysis
Customer- and service-oriented
Retail merchandising expertise
Reliable and punctual
Sales Associate City, StateCompany Name/Feb 2020 to Current
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Offered product and service consultations and employed upselling techniques.
General Manager City, StateCompany Name/Sep 2016 to Feb 2020
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
Designed sales and service strategies to improve revenue and retention.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
Participated in organizational transformation and implementation activities to monitor corporate restructures.
Tracked [Timeframe] sales to generate reports for business development planning.
Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
Trained over [Number] employees on business principles, best practices, protocol and system usage.
Coached and developed [Number] internal candidates for promotion to general management.
Implemented effective customer service surveys to encourage feedback.
Liaised with cross-functional teams to develop product positioning strategies.
Facilitated monthly workshops to share best practices to optimize productivity.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Directed [Number] managers and [Number] associates to generate over $[Number] in revenue.
Developed and launched business management software system resulting in [Result].
Shift Manager City, StateCompany Name/Mar 2006 to Nov 2015
Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Generated reports to assess performance and make adjustments.
Managed schedules, accepted time off requests and found coverage for shifts.
Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Increased customer base and market share by promoting product through diverse channels.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Documented receipts, employee hours and inventory movements.
Handled over $[Amount] in funds each day in fast-paced [Type] environment.
Strengthened product branding initiatives and coordinated effective marketing campaigns.
Upheld internal standards and productivity goals to meet [Type] and [Type] targets.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Collaborated with [Job titles] to present insurance alternatives as part of comprehensive financial plans.
Education and Training
Bachelor of Science: Health AdministrationCentura CollegeDec 2020City, State
High School DiplomaKings Fork Jun 2005City, State
Associate of Science: Medical AssistingCentura CollegeSep 2014City, State
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