Sales Associate Resume Example Meijer - Lincoln Park, Michigan

SALES ASSOCIATE

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills

Administrative assistance
Social media content creation

Microsoft proficiency. The Service Operations Team Leader I will be responsible for the supervision of team members in the Contact Center Operation. Supervision may occur onsite or remotely, therefore it is important for the Team Leader I to have the ability to perform the essential duties and responsibilities both onsite and remotely.
Provide real time coaching, motivation, mentoring, development, recognition, and appraisal for assigned team member group. This activity includes, but is not limited to: Planning, prioritizing, and assigning work, team member face to face and virtual meetings to communicate performance objectives to staff and assist them in resolving problems through daily meetings, observing team member behavior by walking around, and listening to calls.
Provide first level leader support in chain of command with team members. Administer and adhere to corporate and departmental policies, practices and procedures, including union contract administration.
Monitor adherence to daily schedules and inventory levels.
Monitor processes and ensure that operational standards, quality, and customer specific performance guarantees are met.
Identify opportunities and implement solutions for workflow, system, quality, and process improvements.
Develop and maintain strong and positive working relationships with Service Line Areas and respective Union Leadership.
Interface with internal and external stakeholders, provide solutions to meet operation standards, solve simple business problems, and maintain effective business partnerships to ensure delivery of optimal customer experience.
Participate in hiring and selection of team members.
Maintain professional and technical knowledge by attending workshops and training.
Qualifications
High School Graduate or GED equivalent required. Bachelor's Degree in related field preferred.
Minimum of 60 related college credits is required.
Three (3) years customer service experience; contact center experience preferred.
Two (2) years of demonstrated leadership ability is required.
Certification in management, presentation skills, leadership, process improvement, and/or computer proficiency.
Proficient with PC applications and systems (e.g. Email, Chat, IM, Word, Excel, Power Point, Teams, etc.).
Strong decision making, organizational, time management, change management, conflict resolution skills and analytical skills required.
Ability to develop strong relationships and inspire trust with team members while holding them accountable.
Excellent motivational, verbal, written and interpersonal communication skills required.
Knowledge of customer service desktop operating systems (e.g. NCompass, Facets, MOS, IKA, etc.) preferred.
Effective presentation skills; ability to speak effectively before diverse groups of stakeholders (internal and external).
Mathematical abilities to perform simple calculations including application of percentages.
Department Requirement:
Must be able to manage a team remotely.
Citizenship promotion

Experience

Meijer | Lincoln Park, MISales Associate01/2017 - 01/2019

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Educated customers on product and service offerings.
Recommended merchandise to customers based on needs and preferences.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Recommended optimal merchandise based on customer needs and desires.
Mixed and matched paints according to customer specifications.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Stayed up to date on store promotions, payment policies and security practices.
Sold various products by explaining unique features and educating customers on proper application.
Offered product and service consultations and employed upselling techniques.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Negotiated and closeddeals with minimal oversight.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Processed orders through system and coordinated product deliveries.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Helped customers sign up for loyalty programs and submitted completed paperwork.

H&r Block Inc. | Lincoln Park, MIStudent

Obtained and organized files and research papers.
Used library and in scholarly databases to locate necessary information.
Adhered to all schedules, regulations, policies and dress codes.
Prepared and edited reports, presentations and articles using csod and H&R Block Academy.
Utilized internet to compile data gathered from various sources.
Developed and implemented study protocols to gather required data and support tax research objectives.
Wrote detailed reports outlining tax and filing information to facilitate accurate.
Performed various activities, such as reading, studying and homework to contribute to prepared group projects.
Learned chapter subjects and homework to support office needs.

Walmart | Southgate, MISales Associate01/2018 - 12/2019

Mentored team members in mastering sales techniques to consistently exceed objectives.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Helped average of 100 customers per day by responding to inquiries and locating products.
Offered product and service consultations and employed upselling techniques.
Processed orders through system and coordinated product deliveries.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 75% or more.
Negotiated and closed deals with minimal oversight.
Assisted customers by finding needed household items and checking inventory for items at other locations.
Sold various products by explaining unique features and educating customers on proper application.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Educated customers on product and service offerings.
Recommended merchandise to customers based on needs and preferences.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Stayed up to date on store promotions, payment policies and security practices.
Recommended optimal merchandise based on customer needs and desires.

Education and Training

Henry Ford College, (College of Lifelong Learning) | Dearborn, MIBachelor of Science in Secretarial Studies And Office Administration

Nurse, and Mathmatics

Certifications

Typing Speed
54
WPM

Errors
5
mistyped words

Adjusted Speed
52
WPM
816 chars in 3 min. Accuracy 96% 5 errors deducted

Resume Overview

Companies Worked For:

Meijer
H&r Block Inc.
Walmart

School Attended

Henry Ford College, (College of Lifelong Learning)

Job Titles Held:

Sales Associate
Student

Degrees

Bachelor of Science in Secretarial Studies And Office Administration

Sales Associate Resume Example

Resume Score: 80%

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