Motivated customer service and sales professional seeking increasing responsibility in retail environment. Ability to lead new employees and maximize team performance. Enthusiastic team player bringing ten years of customer service experience as well as unsurpassed strengths in retail and sales.
Accurate money handling
Able to lift 60 pounds
Selected to train junior associate in procedures, customer service and sales techniques.
Worked directly with field to update company-wide records.
Supervised team of three staff members.
Promoted to Senior Sales Associate after only 3 months.
Winner of the “Checkers Drive-In Restaurants, Inc. Employee of the Quarter” Award, October 2013.
11/2016 to Current
Sales AssociateLush Handmade Cosmetics － Indianapolis, INDescribed use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Maintained friendly and professional customer interactions. Worked as a team member to provide the highest level of service to customers.
09/2015 to Current
Instructional AssistantNora Elementary School － Indianapolis, INPromoted language development skills through reading and storytelling. Applied the positive reinforcement method to redirect negative behaviors. Conducted small group and individual classroom activities based on differentiated learning needs. Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support. Communicated effectively with educators from various grade levels. Supported students in developing strategies for individual needs and classroom group dynamics.
01/2013 to 08/2015
Cafe ManagerFive Seasons Sports Club － Indianapolis, INThoroughly explained the characteristics and descriptions of wines and champagnes on the wine list to customers. Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors. Effectively handled customer complaints and special requests. Accurately balanced cash register at all times. Maintained stock levels to prevent shortages of critical items. Served as mentor to junior team members. Apportioned and served food to facility residents, employees, or patrons. Assisted diners with seating as needed Cleaned and prepared various foods for cooking or serving Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques.
01/2012 to 12/2013
HR Field CoordinatorCheckers Drive-In Restaurants, Inc. － Tampa, FLExplained human resources policies and procedures to all employees. Selected and interviewed candidates for all available positions. Managed personnel files according to policy and federal and state law and regulations. Audited job postings for old, pending, on-hold and draft positions. Drafted department-specific employee announcements. Answered employee questions regarding W-2 and I-9 and resolved any issues. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
01/2011 to 06/2011
Key HolderPet Supermarket － Nashville, TNOperated cash register. Described merchandise and services to customers. Answered questions and resolved concerns. Responded to safety and loss prevention incidents. Organized in-store promotional events. Organized in-store promotional events. Set up visually appealing promotional displays. Maintained store in clean and neat manner. Signed for incoming shipments in manager's absence. Recommended improvements to store procedures.
08/2008 to 01/2009
Crew MemberMcDonald's － Indianapolis, INUp-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Communicated clearly and positively with co-workers and management. Quickly and efficiently processed payments and made accurate change. Worked well with teammates and openly invited coaching from the management team.
09/2011 to 05/2012
Chiropractic AssistantKotila Chiropractic － Brandon, FLScanned incoming documentation. Pulled patient charts for upcoming appointments. Typed medical orders for procedures and laboratory tests. Consolidated diverse medical records. Followed-up with insurance companies and individuals to resolve discrepancies. Maintained complete confidentiality in accordance with organization and legal requirements. Updated daily logs to track information movements. Purged outdated files. Conceptualized and implemented new and more efficient filing system.
Education and Training
High School DiplomaNorth Central High School － Indianapolis, IN, United States