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Sales Associate Resume Example

Resume Score: 80%

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ST
SALES ASSOCIATE
Professional Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Strong willed Telemarketer with high level of enthusiasm and energy. Over 5 years of experience in call center environments. Possessing skills in developing rapport with each customer. Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales.

Skills
  • Merchandising expertise
  • Stocking and replenishing
  • Multitasking strength
  • Excellent people skills
  • Client Service
  • Product and service sales
  • Problem-solving skills
  • Communication skills
  • Cash register operation
  • Cash Handling
  • Product and service knowledge
  • Sales proficiency
  • Outbound and inbound calls
  • Appointment Scheduling
  • Sales expertise
Work History
09/2014 to 10/2016Sales AssociateDollar General | Vado, NM
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Generated brand awareness and positive product impressionsto increase sales.
05/2013 to 08/2015TelemarketerAllstate Insurance | Las Cruces, NM

Working as a telemarketer I had important responsibilities such as:

*Search for phone numbers (people who were answering the phone)

*Made average of 85 outbound and inbound calls per day

*Great Custer service because some people don't like to be called

*Filling customers fills that were being bought

*Great communication to get their attention on our promotions

*learning about their policies and contracts

*Set up appointments with interested customers according to schedule availability.

*Explained product prices as well as answered questions and addressed concerns of customers

*Answered calls, took messages and transferred calls to appropriate individuals.

*Trained and mentored new telemarketers on best practices, communication strategies and performance standards.

05/2014 to 03/2015Sales AssociateZales Jewelers | Las Cruces, NM

Being a sales associate at Zales the Dimond store was awesome because I was able to talk to people about beautiful jewelry.

Responsibilities that I had:

  • Maintained records related to sales, returns and inventory availability.
  • Tracked stock using company inventory management software.
  • Delivered exceptional customer service and supported positive brand experience.
  • Maintained a clean area at all times (jewelry, glass)
  • Great customer service for happy customers.
  • Called people who needed to make payment towards their layaway
05/2013 to 01/2014WaitressOriental Palace Restaurant | Las Cruces, NM

Being a waiter had responsibilities and took an open mind to get the job done because it was a little restaurant and had many customers. The restaurant would over fill and there was people calling for take outs and you had to be fast, organized and good customer service.

These are some other responsibilities I had

  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Stocking the refrigerator every night
  • Being on time and being fast
  • Memorizing
Education
05/2013High School DiplomaOnate High School, Las Cruces, NM
General EducationNew Mexico State University - Dona Ana Community College, Las Cruces, NM

Went to collage for 2 years. I couldn't figure out my major, I took a break and maybe later on the road I can get my degree on something.

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Resume Overview

Companies Worked For:

  • Dollar General
  • Allstate Insurance
  • Zales Jewelers
  • Oriental Palace Restaurant

School Attended

  • Onate High School
  • New Mexico State University - Dona Ana Community College

Job Titles Held:

  • Sales Associate
  • Telemarketer
  • Waitress

Degrees

  • 05/2013 High School Diploma
    General Education

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