Sales Associate Resume Example Shoe City

SALES ASSOCIATE

Professional Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Skills

Communication skills
Merchandising expertise
Stocking and replenishing
Merchandising understanding
Cash register operation
Upselling
Cash Handling
Multi-tasking strength

Loss prevention
Excellent people skills
Problem-solving skills
Exceptional customer service
Professional demeanor
Dining area cleanliness
Client Service

Work History

Sales Associate, 03/2019 to Current
Shoe City – Baltimore, MD

Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Maintained organized, presentable merchandise to drive continuous sales.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Educated customers on promotions to enhance sales.
Prepared merchandise for sales floor by pricing or tagging.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Engaged with customers to effectively build rapport and lasting relationships.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.

Shift Leader, 09/2016 to 06/2017
Rite Aid – Baltimore, MD

Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Enforced company policies and regulations with employees.
Regulated pricing, inventory count and supply during shift hours.
Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
Maintained safe working environment by observing safety procedures, policies and regulations.
Trained new employees and delegated daily tasks and responsibilities.
Alerted customers to upcoming sales events and promotions.

Waitress, 02/2014 to 08/2015
Applebee's Neighborhood Grill – Essex, MD

Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Maintained customer satisfaction by clarifying questions about orders and specialty items.

Housekeeper, 01/2012 to 05/2014
Bucksons Lawn Service – Pikesville, MD

Disposed of trash and recyclables each day to avoid waste buildup.
Removed waste paper and other trash from premises to designated area.
Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Transported cleaning products and equipment to and from utility rooms.
Cleaned and buffed tile floors using industrial cleaning equipment.
Changed bed linens and collected soiled linens for cleaning.
Restocked room supplies such as facial tissues for personal touch with every job.
Accepted accountability for all assigned building keys, master keys and access cards.
Quickly responded to requests from patrons for linens and Type items, which boosted satisfaction rates by Number% on company scorecards.
Documented and reported all necessary facility and building repairs observed.

Education

High School Diploma : Business Economics, 06/2003
South Western High School - 411 Font Hill

Resume Overview

Companies Worked For:

Shoe City
Rite Aid
Applebee's Neighborhood Grill
Bucksons Lawn Service

School Attended

South Western High School

Job Titles Held:

Sales Associate
Shift Leader
Waitress
Housekeeper

Degrees

High School Diploma : Business Economics , 06/2003

Sales Associate Resume Example

Resume Score: 80%

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