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Sales Associate Resume Example

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SALES ASSOCIATE
Summary

Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Able to manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs. Including strengths in inventory management, training, customer service, and attention to detail. Friendly, knowledgeable and a hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Experience
08/2020 - CurrentStaples - Sales AssociateDuluth, GA
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Reset store displays for special events and seasonal merchandise changes.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
04/2019 - 08/2019American Multi-Cinema - Crew MemberLawrenceville, GA
  • Greeted patrons at entrance of theatre and collected tickets.
  • Responded to guest questions about current facility showings and future offerings.
  • Processed admission payments and provided tickets.
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
  • Helped patrons to assigned seats by giving directions and leading the way.
  • Declined to admit patrons without ticket or unable to conform to policies for R-Rated movies such as proof of ID.
  • Complied with health and sanitation practices and procedures.
  • Provided knowledgeable service when answering questions and greeted all customers with friendly demeanor.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
  • Cleaned food preparation areas, cooking surfaces and utensils.
  • Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
  • Calculated and processed payments, communicating with customers to ensure accuracy and satisfaction.
  • Monitored supply inventory and replenished at the end of each day to prepare for next day.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
  • Received orders and fulfilled orders quickly and efficiently.
  • Answered patron questions about menu items, pricing and potential food allergy risks.
05/2018 - 10/2018Steak n Shake - Hostess/To-Go SpecialistDuluth, GA
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving staff of specific guest needs.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered questions about food and order statuses for waiting customers.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Greeted customers, answered questions and recommended specials.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Notified server after seating parties in section to facilitate prompt service.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Skills
  • Relationship selling
  • Dispute mediation
  • Cash handling accuracy
  • Merchandising knowledge
  • Excellent communication skills
  • Inventory control procedures
  • Reliable and punctual
  • Reading comprehension skills
  • Listening skills
  • Customer- and service-oriented
  • POS system operation
  • Cash register operation
  • Money handling
  • Menu memorization
  • Seating assignment preparation
  • Check payment processing
  • Table Bussing
  • Effective customer upselling
  • Safe food handling
  • ID verification
  • Merchandise restocking
  • Customer greeting
  • Credit and cash transactions
  • Issue resolution
  • Product recommendations
Education and Training
Valdosta State UniversityValdosta, GASome College (No Degree): Sociology
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Resume Overview

Companies Worked For:

  • Staples
  • American Multi-Cinema
  • Steak n Shake

School Attended

  • Valdosta State University

Job Titles Held:

  • Sales Associate
  • Crew Member
  • Hostess/To-Go Specialist

Degrees

  • Some College (No Degree) : Sociology

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