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Sales Associate Resume Example

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SALES ASSOCIATE
Professional Summary
  • Highly motivated employee with extensive customer service and sales experience.
  • Diligent about keeping merchandise presentable to maximize business revenue.
  • Effectively demonstrate products, overcome objections and close sales.
  • Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships.
  • Optimistic, creative and hardworking employee looking to join passionate team at unique location.
  • Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements.
  • Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Skills
  • Merchandising expertise
  • Stocking and replenishing
  • Dining area cleanliness
  • Shipment processing
  • Contract preparation
  • Professional demeanor
  • Client service
  • Sales training
  • Cash register operations
  • Interpersonal skills
  • Able to persuade others effectively
  • Social perceptiveness
  • Cash handling
  • Upselling
  • Multi-tasking strength
  • Product and service sales
  • Point of sale knowledge
  • Product promotions
  • Cash register operation
  • Adapt to diverse groups
  • Sale expertise
  • Exceptional customer service
  • Merchandising understanding
  • Flexible schedule
  • Excellent people skills
  • Communication skills
  • Problem-solving skills
  • Relationship building
  • Loss prevention
Work History
Sales Associate | Harbor Freight Tools - Bowling Green, KY09/2019 - 01/2020
  • Tracked stock using company inventory management software
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Maintained records related to sales, returns and inventory availability
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Maintained organized, presentable merchandise to drive continuous sales
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Processed product returns and assisted customers with other selections
  • Engaged with customers to effectively build rapport and lasting relationships
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
  • Educated customers on promotions to enhance sales
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites
  • Prepared merchandise for sales floor by pricing or tagging
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
Sales Representative | Metro PCS - Bowling Green, KY03/2019 - 07/2019
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs
  • Networked at events and by phone to expand business profits and revenues
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes
  • Developed and implemented sales strategies to increase revenue
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
  • Set up appointments with potential and current customers to discuss new products and services
  • Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
  • Utilized various sales techniques to develop relationships with customers and drive sales
  • Led educational training seminars and product demonstrations
  • Devised and implemented product strategies for filling market gaps and driving consistent sales
  • Performed cold-calling and follow-ups with leads to secure new revenue
  • Demonstrated products and specific features at customer locations and special events
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
  • Coordinated trade shows and created marketing collateral to reach greater potential customers
  • Researched potential clients and markets to prepare for appointments
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
  • Guided clinical application for proper placement of medical devices
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Set up calendar with customer birthdays and other special events for personal touch
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients
  • Built strong rapport with clients by understanding needs and clearly explaining products
  • Serviced existing accounts on regular basis to maximize revenue
  • Utilized professional sales techniques to persuasively communicate with clients
  • Accounted for all inventory and ordered new stock
  • Managed route planning and travel schedule
  • Evaluated all departments to identify strengths and weaknesses in operations and service
  • Completed customer searches to generate new leads
  • Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer
  • Established new customer accounts through perseverance, dedicated cold calling and exceptional service
  • Fostered close-nit partnerships with customers to uncover and meet specific goals
  • Managed inventory control, cash control and store opening and closing procedures
  • Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships
  • Created and executed reorganization plan, training and development programs and implemented process improvements
  • Built business by hosting and attending events, launching special promotions and reaching out to local experts
  • Educated senior staff on product usage and maintenance
  • Communicated with customers to understand needs and recommend appropriate solutions
  • Catered product launches specifically and successfully towards clientele to meet business objectives and support customer relations
  • Developed and delivered engaging sales presentations to convey product benefits
  • Managed business development initiatives by developing impactful customer relationships and executing benefit-oriented presentations to increase revenue
  • Efficiently solved complex problems that impacted management
  • Delivered key metrics including sales, credit and warranties to drive success of business
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
  • Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services
  • Cross-sold complementary products and services to customers
  • Collected and processed payments
  • Visited clients on-site to give benefit-oriented sales presentations
  • Liaised between parties to coordinate schedules, payments and allocations while managing customer accounts
  • Provided sales consultations on functional and stylistic benefits of each custom product
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance
  • Upsold customers by recommending accessories and promotions to increase revenue
  • Proactively managed client correspondence and recorded all tracking and communications
  • Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations
  • Recommended accurate and effective solutions to customers after identifying problems
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Maintained thorough and current knowledge of medical device products, competitive offerings and market developments to capitalize on growth and expansion opportunities
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness
  • Submitted and tracked orders
Resident Assistant | Bowlin Green Retirement Village - Bowling Green, KY10/2017 - 03/2018
  • Worked to improve and enhance patient lives through effective and compassionate care
  • Coached students on useful life and personal care skills
  • Attended, participated and contributed to monthly staff meetings addressing resident needs
  • Led by example through mature behavior consistent with university regulations and rules
  • Developed rapport to create safe and trusting environment for care
  • Created and implemented social, educational and recreational programs for residents
  • Counseled peers on career, academic and personal concerns
  • Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care
  • Performed several administrative duties, including room transfers, incident reports and maintenance requests
  • Enforced and implemented all university and campus housing policies
  • Maintained clean, safe and well-organized patient environment
  • Assisted disabled clients in any way necessary to facilitate independence and well-being
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated
  • Encouraged community atmosphere by implementing educational and social programs
  • Administered medication as directed by physician
  • Assisted residents in preparing for activity and social programs
  • Mediated and provided professional conflict resolution in timely fashion
  • Supervised daily activities and provided assistance when needed
Hostess | Chili's - Bowling Green, KY05/2017 - 11/2017
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy
  • Assisted managers with quickly resolving service- and food-related issues
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
  • Watched dining area staff to evaluate server loads and calculate accurate wait times
  • Supported servers, food runners and bussers with keeping dining area ready for every guest
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Cultivated positive guest relations by managing information and orchestrating speedy seatings
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction
  • Monitored guests for intoxication and immediately reported concerns to management
  • Assigned patrons to tables suitable for needs and restaurant section rotation
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members
  • Kept track of event finances, including initial deposits, due payments and final balances
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Checked and restocked server areas and organized and got change for front counter
  • Collaborated with kitchen to inform customers of wait times and answer questions about food
  • Informed servers of newly seated parties for speedy service
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
  • Managed event contracts, including estimates, event profiles and post-event summaries
  • Documented reservations, alerted servers and managers of large groups and prepared seating
Education
Warren East High School - Bowling Green, KY05/2017Diploma: General Studies
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Resume Overview

Companies Worked For:

  • Harbor Freight Tools
  • Metro PCS
  • Bowlin Green Retirement Village
  • Chili's

School Attended

  • Warren East High School

Job Titles Held:

  • Sales Associate
  • Sales Representative
  • Resident Assistant
  • Hostess

Degrees

  • Diploma : General Studies

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