Sales Associate Resume Example Wild Bills Tobacco

SALES ASSOCIATE

Summary

Customer-focused sales professional with a deep understanding of customer support and service. I offer roughly 4 years of working experience; this has taught me that exceeding expectations is the optimal way to work. I have worked both opening and closing shifts, this includes showing up to work early as well as staying late. I am open to learning on the job to ensure I do my work as well as possible. All of this is driven by pursuing my passion of becoming a well-rounded business-woman.

Skills

Cash handling accuracy
Merchandising knowledge
Inventory control procedures
Strategic planning
Listening skills
Written and oral communication skills

Customer service
Market research and analysis
Product Sales
Negotiations
Reliable and punctual
Team player mentality

Experience

Sales Associate
Chesterfield, MIWild Bills Tobacco/Jul 2020 to Current

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered incoming telephone calls to provide informationabout products, services, store hours, policies and promotions.
Offered product and service consultations and employed upselling techniques.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Processed orders through P.O.S (Point of Sale) and coordinated product deliveries.
Negotiated and closed deals with minimal oversight.
Sold various products by explaining unique features and educating customers on proper application.
Helped average of 100 customers per day by responding to inquiries and locating products.
Assisted customers by finding needed tobacco products and checking inventory for items at other locations.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Stayed up to date on store promotions, payment policies and security practices.
Educated customers on product and service offerings.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Recommended optimal merchandise based on customer needs and desires.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Used P.O.S (Point of Sale) register system to ring up customer purchases, process payments and issue receipts.
Designed and deployed new display ideas to improve accessibility to merchandise
Helped customers sign up for loyalty programs and submitted completed paperwork.
Communicated with customers about sale offerings, including policies, restrictions and refund policies.

Family Nanny
New Baltimore, MIJ. Wagner/Apr 2019 to Current

Regulated children's schedules to balance rest, learning and play.
Helped children complete homework and special assignments daily to support academic performance.
Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
Drove child to football practices after school.
Monitored playtime to prevent overuse of technology, television or other detrimental influences.
Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
Cooked nutritious meals to promote healthy diet and nutrition.
Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
Followed routines to foster stability and structure in children's lives while parents were away.
Provided safe and efficient transportation to and from activities and events.
Developed lasting, professional relationships with the family

Hostess
Armada, MIChaps Food & Spirites/Jun 2018 to Oct 2019

Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Notified server after seating parties in section to facilitate prompt service.
Set up and decorated menu marketing boards with current meal and drink specials.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Monitored dining area to assess server capacity and estimate wait times.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Checked dining and serving areas every 5-10 minutes to verify proper cleanliness and readiness for guests.
Arranged place settings with fresh tablecloths and tableware
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Accommodated guests with children and special needs to promote comfortable dining experience.
Answered questions about food and order statuses for waiting customers.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Enhanced guests' experiences by fulfilling special requests during visits.

Crew Member
Macomb, MIFrederick V. Pankow Center/Oct 2016 to Jun 2019

Drove team success by completing assigned task quickly and accurately.
Worked with light cues in school plays and musicals
Built sets for school plays and musicals
Kept activities moving smoothly by coordinating schedules and personnel
Sold play tickets at a toll-booth
Worked with audio equipment during plays and musicals
Remained mindful of workplace safety according to predetermined specifications.
Observed safety precautions and practices when using heavy machinery and equipment.
Organized and restocked props and art supplies to support operations and team productivity.
Resolved customer concerns and relayed relevant information to supervisor.

Education and Training

High School DiplomaHarper Woods High SchoolJun 2020Harper Woods, MI

Activities and Honors

Member of DECA (Business) club in highschool

Resume Overview

Companies Worked For:

Wild Bills Tobacco
J. Wagner
Chaps Food & Spirites
Frederick V. Pankow Center

School Attended

Harper Woods High School

Job Titles Held:

Sales Associate
Family Nanny
Hostess
Crew Member

Degrees

High School Diploma

Sales Associate Resume Example

Resume Score: 80%

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