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Sales Associate Resume Example

Resume Score: 80%

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S
SALES ASSOCIATE
Summary

Customer-focused sales professional with a deep understanding of customer support and service. I offer roughly 4 years of working experience; this has taught me that exceeding expectations is the optimal way to work. I have worked both opening and closing shifts, this includes showing up to work early as well as staying late. I am open to learning on the job to ensure I do my work as well as possible. All of this is driven by pursuing my passion of becoming a well-rounded business-woman.

Skills
  • Cash handling accuracy
  • Merchandising knowledge
  • Inventory control procedures
  • Strategic planning
  • Listening skills
  • Written and oral communication skills
  • Customer service
  • Market research and analysis
  • Product Sales
  • Negotiations
  • Reliable and punctual
  • Team player mentality
Experience
Sales Associate
Chesterfield, MI
Wild Bills Tobacco/Jul 2020 to Current
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide informationabout products, services, store hours, policies and promotions.
  • Offered product and service consultations and employed upselling techniques.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Processed orders through P.O.S (Point of Sale) and coordinated product deliveries.
  • Negotiated and closed deals with minimal oversight.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Helped average of 100 customers per day by responding to inquiries and locating products.
  • Assisted customers by finding needed tobacco products and checking inventory for items at other locations.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Educated customers on product and service offerings.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended optimal merchandise based on customer needs and desires.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Used P.O.S (Point of Sale) register system to ring up customer purchases, process payments and issue receipts.
  • Designed and deployed new display ideas to improve accessibility to merchandise
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Communicated with customers about sale offerings, including policies, restrictions and refund policies.
Family Nanny
New Baltimore, MI
J. Wagner/Apr 2019 to Current
  • Regulated children's schedules to balance rest, learning and play.
  • Helped children complete homework and special assignments daily to support academic performance.
  • Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
  • Drove child to football practices after school.
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
  • Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
  • Followed routines to foster stability and structure in children's lives while parents were away.
  • Provided safe and efficient transportation to and from activities and events.
  • Developed lasting, professional relationships with the family
Hostess
Armada, MI
Chaps Food & Spirites/Jun 2018 to Oct 2019
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Notified server after seating parties in section to facilitate prompt service.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Checked dining and serving areas every 5-10 minutes to verify proper cleanliness and readiness for guests.
  • Arranged place settings with fresh tablecloths and tableware
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Answered questions about food and order statuses for waiting customers.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Enhanced guests' experiences by fulfilling special requests during visits.
Crew Member
Macomb, MI
Frederick V. Pankow Center/Oct 2016 to Jun 2019
  • Drove team success by completing assigned task quickly and accurately.
  • Worked with light cues in school plays and musicals
  • Built sets for school plays and musicals
  • Kept activities moving smoothly by coordinating schedules and personnel
  • Sold play tickets at a toll-booth
  • Worked with audio equipment during plays and musicals
  • Remained mindful of workplace safety according to predetermined specifications.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Organized and restocked props and art supplies to support operations and team productivity.
  • Resolved customer concerns and relayed relevant information to supervisor.
Education and Training
High School DiplomaHarper Woods High SchoolJun 2020Harper Woods, MI
Activities and Honors
  • Member of DECA (Business) club in highschool
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Wild Bills Tobacco
  • J. Wagner
  • Chaps Food & Spirites
  • Frederick V. Pankow Center

School Attended

  • Harper Woods High School

Job Titles Held:

  • Sales Associate
  • Family Nanny
  • Hostess
  • Crew Member

Degrees

  • High School Diploma

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