Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Motivated sales professional with history of taking on leadership roles in competitive environments. Skilled networker offering remarkable interpersonal and communication skills. Known for excellent salesmanship and dedication to increasing profits.

  • Stocking and Replenishing
  • Merchandising Knowledge
  • Sales
  • Product and Service Sales
  • Point of Sale Knowledge
  • Exceptional Customer Service
  • Social perceptiveness
  • Cash register operations
  • Product promotions
  • Loss prevention
  • Merchandising understanding
  • Excellent people skills
  • Problem-solving skills
  • Multi-tasking strength
  • Professional demeanor
  • Sales training
  • Communication skills
  • Cash Handling
  • Adapt to diverse groups
  • Upselling
  • Client Service
  • Sales expertise
  • Relationship building
Work History
02/2019 to Current Sales Associate Expertconnect Litigation Support, Llc | Washington, DC,
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Tracked stock using company inventory management software.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated customers on promotions to enhance sales.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
12/2008 to 12/2018 Customer Relations Representative Yamaha Motor Corp | Vonore, TN,
  • Considered business demands and customer preferences when developing pricing structures and marketing plans.
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
  • Compiled product, market and customer data to forecast accurate sales and profit projections.
  • Conducted trials and tests of marketing channels such as paid acquisition, social media and fresh content creation.
  • Developed insights on marketing campaigns to assess performance against goals.
  • Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Responded to customer requests for products, services and company information.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Promoted available products and services to customers during service, account management and order calls.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
01/2008 to 11/2018 Office Assistant Legacy Health System | Corvallis, OR,
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Streamlined processing procedures for various financial and employee documents to improve traceability.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Executed record filing system to improve document organization and management.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Assessed urgency and priorities before accepting or declining appointments and meetings with CEO.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Organized all new hire, security and temporary paperwork.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Organized, stored and retrieved files to enhance daily operations and support customer needs.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
05/2014 to 07/2018 Barber Sage Hospitality Resources, Llp | San Diego, CA,
  • Answered numerous phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
  • Completed full and partial shaves with clippers and standard and straight razors.
  • Used clips and shears to complete various types of fades, shaves and cuts.
  • Kept detailed records of customer information and services provided to increase return customers.
  • Counted and documented opening and closing cash amounts daily.
  • Resolved guest complaints about service or style.
  • Distributed business cards outside of salon to generate new business.
  • Performed in-home services for elderly clients unable to travel to salon.
  • Devised marketing and sales strategies to maximize business success.
  • Consistently received positive performance reviews from guests.
  • Consulted with clients to assess personal style preferences and unique needs.
  • Styled hair according to customer preferences.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Maintained seasonal snip chart and updated company-based tracking document to record all solid color approvals.
  • Designed individualized plans to assist customers in healing damaged or dry hair.
  • Managed business customer service, responding to requests and concerns promptly.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Cleaned work areas and sanitized equipment.
  • Maintained master calendar of appointments and employee shifts.
  • Oversaw all business operations and made strategic decisions.
  • Cleaned and maintained entire salon, including cut and wash stations, waiting area and product shelves.
  • Completed safety training and certifications.
  • Performed weekly inventory counts and ordered all new supplies.
Expected in 05/2022 Bachelor of Arts | Psychology University of Southern Mississippi, Hattiesburg, MS GPA:
Expected in 05/2020 Associate of Arts | Psychology Hinds Community College, Raymond, MS GPA:

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Resume Overview

School Attended

  • University of Southern Mississippi
  • Hinds Community College

Job Titles Held:

  • Sales Associate
  • Customer Relations Representative
  • Office Assistant
  • Barber


  • Bachelor of Arts
  • Associate of Arts

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