Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Seeking a Customer Service position where I can use my experience and knowledge, to perform with professionalism and provide exceptional customer service. 
  • Merchandising understanding
  • Customer service focus
  • Flexible schedule
  • Professional demeanor
  • Multi-tasking strength
  • High energy
Work History
09/2013 to Current
Sales Associate Farfetch Los Angeles, CA,
  • Welcome every customer to the store and department.
  • Maintain an active awareness of the merchandise available in the department and store; be able to direct customers as needed.
  • Assist at point of sale as necessary.
  • Maintain the department, minimize clutter and ensure merchandise fixtures are organized and fully-stocked.
  • Provide a positive shopping experience for the customers.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Alerted customers to upcoming sales events and promotions.
  • Welcomed customers into the store and helped them locate items.
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
  • Verified that all customers received receipts for their purchases.
  • Followed merchandising guidelines to present visually appealing displays.

04/2011 to 05/2012
Customer Service Representative Ibex Holdings Limited Bend, OR,

  • Answered customer telephone calls promptly and in an appropriate manner.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Accurately documented, researched and resolved customer service issues.
  • Defused volatile customer situations calmly and courteously.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Gathered and verified all required customer information for tracking purposes.

05/2006 to 10/2007
Merchandise Customer Assistant Chicago, ,
  • Assisted customers with merchandise selections.
  • Participated in special projects as requested by store management.
  • Assisted teams in other departments to complete a task.
11/2002 to 06/2003
Sales Associate Farfetch Bullhead City, AZ,
  • Assisted customers with merchandise selections.
  • Kept department clean.
  • Unloaded freight and stocked the shelves.
  • Prepared merchandise for sales floor.

12/2003 to 12/2004
Mail Handler Signature Aviation Prescott, AZ,
  • Sorted mail into area zones.
  • Loaded trucks.
  • Performed other duties as assigned.
Current to Current
Volunteer Yavapai College City, STATE,
  • Pre-Admission Testing.
  • Family Resource Center.

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Resume Overview

School Attended

    Job Titles Held:

    • Sales Associate
    • Customer Service Representative
    • Merchandise Customer Assistant
    • Sales Associate
    • Mail Handler
    • Volunteer


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