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Sales Associate Resume Example

Resume Score: 60%

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SALES ASSOCIATE
Professional Summary
Seeking a Customer Service position where I can use my experience and knowledge, to perform with professionalism and provide exceptional customer service. 
Skills
  • Merchandising understanding
  • Customer service focus
  • Flexible schedule
  • Professional demeanor
  • Multi-tasking strength
  • High energy
Work History
10/2013 to Current
Sales AssociateNordstrom Rack – Jacksonville, Florida
  • Welcome every customer to the store and department.
  • Maintain an active awareness of the merchandise available in the department and store; be able to direct customers as needed.
  • Assist at point of sale as necessary.
  • Maintain the department, minimize clutter and ensure merchandise fixtures are organized and fully-stocked.
  • Provide a positive shopping experience for the customers.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Alerted customers to upcoming sales events and promotions.
  • Welcomed customers into the store and helped them locate items.
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
  • Verified that all customers received receipts for their purchases.
  • Followed merchandising guidelines to present visually appealing displays.


05/2011 to 06/2012
Customer Service RepresentativeADT Security Services – Jacksonville, Florida

  • Answered customer telephone calls promptly and in an appropriate manner.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Accurately documented, researched and resolved customer service issues.
  • Defused volatile customer situations calmly and courteously.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Gathered and verified all required customer information for tracking purposes.

05/2006 to 10/2007
Merchandise Customer AssistantSears
  • Assisted customers with merchandise selections.
  • Participated in special projects as requested by store management.
  • Assisted teams in other departments to complete a task.
12/2002 to 07/2003
Sales AssociateWal-Mart – Jacksonville, Florida
  • Assisted customers with merchandise selections.
  • Kept department clean.
  • Unloaded freight and stocked the shelves.
  • Prepared merchandise for sales floor.

12/2003 to 12/2004
Mail HandlerUS Postal Service – Jacksonville, Florida
  • Sorted mail into area zones.
  • Loaded trucks.
  • Performed other duties as assigned.
VolunteerSt. Vincent Hospital – Jacksonville, Florida
  • Pre-Admission Testing.
  • Family Resource Center.

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Resume Overview

Companies Worked For:

  • Nordstrom Rack
  • ADT Security Services
  • Wal-Mart
  • US Postal Service
  • St. Vincent Hospital

Job Titles Held:

  • Sales Associate
  • Customer Service Representative
  • Merchandise Customer Assistant
  • Mail Handler
  • Volunteer

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