Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Seeking a Customer Service position where I can use my experience and knowledge, to perform with professionalism and provide exceptional customer service.
Skills
Merchandising understanding
Customer service focus
Flexible schedule
Professional demeanor
Multi-tasking strength
High energy
Work History
09/2013 to Current
Sales AssociateFarfetch – Los Angeles, CA,
Welcome every customer to the store and department.
Maintain an active awareness of the merchandise available in the department and store; be able to direct customers as needed.
Assist at point of sale as necessary.
Maintain the department, minimize clutter and ensure merchandise fixtures are organized and fully-stocked.
Provide a positive shopping experience for the customers.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Alerted customers to upcoming sales events and promotions.
Welcomed customers into the store and helped them locate items.
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Verified that all customers received receipts for their purchases.
Followed merchandising guidelines to present visually appealing displays.
04/2011 to 05/2012
Customer Service RepresentativeIbex Holdings Limited – Bend, OR,
Answered customer telephone calls promptly and in an appropriate manner.
Determined customer needs by asking relevant questions and listening actively to the responses.
Effectively managed a high-volume of inbound and outbound customer calls.
Accurately documented, researched and resolved customer service issues.
Defused volatile customer situations calmly and courteously.
Referred unresolved customer grievances to designated departments for further investigation.
Gathered and verified all required customer information for tracking purposes.
05/2006 to 10/2007
Merchandise Customer Assistant – Chicago, ,
Assisted customers with merchandise selections.
Participated in special projects as requested by store management.
Assisted teams in other departments to complete a task.
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