Sales Associate Resume Example
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SALES ASSOCIATE
Professional Summary
Seeking a Customer Service position where I can use my experience and knowledge, to perform with professionalism and provide exceptional customer service.
Skills
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Work History
10/2013 to Current
Sales AssociateFarfetch – Los Angeles , CA
- Welcome every customer to the store and department.
- Maintain an active awareness of the merchandise available in the department and store; be able to direct customers as needed.
- Assist at point of sale as necessary.
- Maintain the department, minimize clutter and ensure merchandise fixtures are organized and fully-stocked.
- Provide a positive shopping experience for the customers.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Alerted customers to upcoming sales events and promotions.
- Welcomed customers into the store and helped them locate items.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Verified that all customers received receipts for their purchases.
- Followed merchandising guidelines to present visually appealing displays.
05/2011 to 06/2012
Customer Service RepresentativeIbex Holdings Limited – Bend , OR
- Answered customer telephone calls promptly and in an appropriate manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Accurately documented, researched and resolved customer service issues.
- Defused volatile customer situations calmly and courteously.
- Referred unresolved customer grievances to designated departments for further investigation.
- Gathered and verified all required customer information for tracking purposes.
05/2006 to 10/2007
Merchandise Customer AssistantChicago
- Assisted customers with merchandise selections.
- Participated in special projects as requested by store management.
- Assisted teams in other departments to complete a task.
12/2002 to 07/2003
Sales AssociateSignature Aviation – Bullhead City , AZ
- Assisted customers with merchandise selections.
- Kept department clean.
- Unloaded freight and stocked the shelves.
- Prepared merchandise for sales floor.
12/2003 to 12/2004
Mail HandlerYavapai College – Prescott , AZ
- Sorted mail into area zones.
- Loaded trucks.
- Performed other duties as assigned.
VolunteerSt. Vincent Hospital – City , STATE
- Pre-Admission Testing.
- Family Resource Center.
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Resume Overview
Job Titles Held:
- Sales Associate
- Customer Service Representative
- Merchandise Customer Assistant
- Mail Handler
- Volunteer
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