Performance-driven associate and professional with stellar record of accomplishment in connecting with all customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Dedicated CNA committed to providing optimal patient care and support while assisting medical staff with meeting critical needs. Skilled in collecting specimens, cleaning rooms and managing dietary needs. Excellent communication and organizational skills combined with dependable, forward-thinking approach. Adept at getting to the root of problems and helping patients develop effective coping skills for different life situations, triggers and traumas. Well-versed in collaborating with teams of practitioners to positively impact patient lives with a comprehensive approach. History of working well with patients of all backgrounds. Good counselor with an analytical and thorough approach. Effective at leading both individual and group therapy sessions to uncover and explore a wide range of issues.
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- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Processed orders through [System] and coordinated product deliveries.
- Sold various products by explaining unique features and educating customers on proper application.
- Won store sales competition , resulting in excellent results.
- Helped customers every day by responding to inquiries and locating products.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Stayed up to date on store promotions, payment policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Used register system to ring up customer purchases, process payments and issue receipts.
- Educated customers on product and service offerings.
- Recommended merchandise to customers based on needs and preferences.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Delivered nursing assistance to residents in care facility.
- Used mobility devices and equipment to transport patients.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Observed participants for signs of physical distress and stopped activity to administer care.
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Established, identified and assessed event goals and intended outcomes.
- Established developmentally-appropriate support groups and activities for elementary-aged students.
- Documented staff information, including service plans, treatment reports and progress notes.
- Led group therapy for to focus on self-advocacy and empowerment.
- Collaborated with multidisciplinary team to determine effective treatment plans.
- Collaborated with others to discuss new opportunities.
- Maintained updated knowledge through clients.
- Assisted with purchases, locating items and signing up for rewards programs.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Welcomed customers, offering assistance to help find necessary store items.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Helped customers find specific products, answered questions and offered product advice.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Processed hundreds of transactions per day with exceptional accuracy.
- Inspected items for damage and obtained replacements for customers.
- Resolved issues with cash registers, card scanners and printers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new employees in cashiering procedures, offering assistance in resolving issues.
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School Attended
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Job Titles Held:
- Sales Associate
- CNA
- Counselor-in-Training
- Cashier
Degrees
- Associate of Arts
- Bachelor of Arts
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