Sales Associate Resume Example
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SALES ASSOCIATE
Summary
Positive and upbeat Customer Service Specialist with years of customer-facing experience in fast and slow paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
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Experience
01/2017 to 03/2018
Sales AssociateGrimmway Farms － Arvin , CA
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Collaborated with sales team to achieve goals
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Offered product and service consultations and employed upselling techniques.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Surpassed daily sales goals by cross-selling and promoting additional products.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
03/2018 to 01/2019
Customer Service Representative Team LeadVoya － Seattle , WA
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Documented conversations with customers to track requests, problems and solutions.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Reviewed account and service histories to identify trends and issues.
- Upheld privacy and security requirements established by the company
- Answered multiple inbound calls per day and directed to designated individuals or departments.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
- Volunteered to handle complaints and issues for manager during busy time periods.
- Mentored junior team members and managed employee relationships.
02/2019 to 11/2019
Customer Service Representative TrainerRentokil Initial － Cumming , GA
- Mentored junior team members and managed employee relationships.
- Set up and activated customer accounts.
- Trained new employees in procedures and policies in order to maximize team performance.
- Exceeded company productivity standards regularly
- Evaluated benefits for each caller to determine service needs and address concerns.
- Interviewed customers regarding account issues and reported feedback to management team.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Established membership loyalty, executing flawless customer retail account management.
- Upheld privacy and security requirements established by company
- Answered customer questions and addressed concerns
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Kept detailed records of customer accounts, including actions taken, issues resolved and account information.
- Processed customer account changes.
- Took special orders in person and over telephone
- Escalated customer satisfaction ratings by offering valuable insights to customers
- Consulted with customers to determine best methods to resolve service and billing issues.
- Updated system with order specifics and customer details, preferences and billing information.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Dispatched drivers to meet daily delivery needs for company customers.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Worked with external customer service representatives to address customer needs.
- Answered multiple inbound calls per day and directed to designated individuals or departments.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Documented conversations with customers to track requests, problems and solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Improved productivity by providing CSR performance feedback for corrective action.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Evaluated benefits for each caller to determine service needs and address concerns.
02/2020 to 06/2020
Sales RepresentativeJax Solutions － City , STATE
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
- Communicated all sales promotions to customers to grow average customer account size by [Number]%.
- Produced incremental revenue to customers through cross-selling and upselling additional products and services.
- Reduced process lags by educating and training clients while delivering effective public presentations.
- Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
- Followed up after sales to assess satisfaction and identify ongoing requirements.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Assessed departmental operations to determine areas for customer service improvement and support.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Built positive and productive customer connections to drive consistent sales.
- Expanded new business, implementing effective networking strategies.
- Educated customers on suitable products and services depending on age, needs and inventories to increase sales by [Number]%.
- Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
- Managed order process for new and existing customers.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Monitored customer order process and addressed customer issues.
Education and Training
Some College (No Degree): Business Administration And ManagementValdosta State University － City, State
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Resume Overview
School Attended
- Valdosta State University
Job Titles Held:
- Sales Associate
- Customer Service Representative Team Lead
- Customer Service Representative Trainer
- Sales Representative
Degrees
- Some College (No Degree) : Business Administration And Management
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