Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Positive and upbeat Customer Service Specialist with years of customer-facing experience in fast and slow paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
Retail loss prevention
Merchandising knowledge
Inventory control procedures
Relationship selling
Order Processing
Written and oral communication skills
Active listening skills
Documentation and recordkeeping
Reliable and punctual
Team player mentality
Outgoing personality
Reading comprehension skills
Excellent communication skills
Cash register operation
Customer- and service-oriented
Verbal/written communication
Client/customer account management
Sales development
Customer service
Time Management
Typing 37 wpm
Experience
01/2017 to 03/2018Sales AssociateGrimmway Farms | Arvin, CA,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Collaborated with sales team to achieve goals
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Offered product and service consultations and employed upselling techniques.
Assisted customers by finding needed items and checking inventory for items at other locations.
Surpassed daily sales goals by cross-selling and promoting additional products.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
03/2018 to 01/2019Customer Service Representative Team LeadVoya | Seattle, WA,
Asked probing questions to determine service needs and accurately input information into electronic systems.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Documented conversations with customers to track requests, problems and solutions.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Reviewed account and service histories to identify trends and issues.
Upheld privacy and security requirements established by the company
Answered multiple inbound calls per day and directed to designated individuals or departments.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
Volunteered to handle complaints and issues for manager during busy time periods.
Mentored junior team members and managed employee relationships.
02/2019 to 11/2019Customer Service Representative TrainerRentokil Initial | Cumming, GA,
Mentored junior team members and managed employee relationships.
Set up and activated customer accounts.
Trained new employees in procedures and policies in order to maximize team performance.
Exceeded company productivity standards regularly
Evaluated benefits for each caller to determine service needs and address concerns.
Interviewed customers regarding account issues and reported feedback to management team.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Established membership loyalty, executing flawless customer retail account management.
Upheld privacy and security requirements established by company
Answered customer questions and addressed concerns
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Kept detailed records of customer accounts, including actions taken, issues resolved and account information.
Processed customer account changes.
Took special orders in person and over telephone
Escalated customer satisfaction ratings by offering valuable insights to customers
Consulted with customers to determine best methods to resolve service and billing issues.
Updated system with order specifics and customer details, preferences and billing information.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Dispatched drivers to meet daily delivery needs for company customers.
Evaluated customer account information to assess current issues and determine potential solutions.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Improved service quality and increased sales by developing strong knowledge of company's products and services.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Worked with external customer service representatives to address customer needs.
Answered multiple inbound calls per day and directed to designated individuals or departments.
Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Documented conversations with customers to track requests, problems and solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Improved productivity by providing CSR performance feedback for corrective action.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Evaluated benefits for each caller to determine service needs and address concerns.
02/2020 to 06/2020Sales RepresentativeJax Solutions | City, STATE,
Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
Communicated all sales promotions to customers to grow average customer account size by [Number]%.
Produced incremental revenue to customers through cross-selling and upselling additional products and services.
Reduced process lags by educating and training clients while delivering effective public presentations.
Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
Followed up after sales to assess satisfaction and identify ongoing requirements.
Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Assessed departmental operations to determine areas for customer service improvement and support.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
Built positive and productive customer connections to drive consistent sales.
Expanded new business, implementing effective networking strategies.
Educated customers on suitable products and services depending on age, needs and inventories to increase sales by [Number]%.
Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
Managed order process for new and existing customers.
Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Monitored customer order process and addressed customer issues.
Education and Training
Expected in | Business Administration And ManagementValdosta State University, Valdosta, GAGPA:
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