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Sales Associate Resume Example

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SALES ASSOCIATE
Summary

Positive and upbeat Customer Service Specialist with years of customer-facing experience in fast and slow paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Retail loss prevention
  • Merchandising knowledge
  • Inventory control procedures
  • Relationship selling
  • Order Processing
  • Written and oral communication skills
  • Active listening skills
  • Documentation and recordkeeping
  • Reliable and punctual
  • Team player mentality
  • Outgoing personality
  • Reading comprehension skills
  • Excellent communication skills
  • Cash register operation
  • Customer- and service-oriented
  • Verbal/written communication
  • Client/customer account management
  • Sales development
  • Customer service
  • Time Management
  • Typing 37 wpm
Experience
01/2017 to 03/2018
Sales AssociateDTLR － Jacksonville, FL
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Collaborated with sales team to achieve goals
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Offered product and service consultations and employed upselling techniques.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Surpassed daily sales goals by cross-selling and promoting additional products.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
03/2018 to 01/2019
Customer Service Representative Team LeadElead CRM － Valdosta, GA
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Documented conversations with customers to track requests, problems and solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Reviewed account and service histories to identify trends and issues.
  • Upheld privacy and security requirements established by the company
  • Answered multiple inbound calls per day and directed to designated individuals or departments.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Volunteered to handle complaints and issues for manager during busy time periods.
  • Mentored junior team members and managed employee relationships.
02/2019 to 11/2019
Customer Service Representative TrainerGC Services － Jacksonville, FL
  • Mentored junior team members and managed employee relationships.
  • Set up and activated customer accounts.
  • Trained new employees in procedures and policies in order to maximize team performance.
  • Exceeded company productivity standards regularly
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Interviewed customers regarding account issues and reported feedback to management team.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Established membership loyalty, executing flawless customer retail account management.
  • Upheld privacy and security requirements established by company
  • Answered customer questions and addressed concerns
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and account information.
  • Processed customer account changes.
  • Took special orders in person and over telephone
  • Escalated customer satisfaction ratings by offering valuable insights to customers
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Updated system with order specifics and customer details, preferences and billing information.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Worked with external customer service representatives to address customer needs.
  • Answered multiple inbound calls per day and directed to designated individuals or departments.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Documented conversations with customers to track requests, problems and solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Evaluated benefits for each caller to determine service needs and address concerns.
02/2020 to 06/2020
Sales RepresentativeJax Solutions － Jacksonville, FL
  • Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
  • Communicated all sales promotions to customers to grow average customer account size by [Number]%.
  • Produced incremental revenue to customers through cross-selling and upselling additional products and services.
  • Reduced process lags by educating and training clients while delivering effective public presentations.
  • Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
  • Followed up after sales to assess satisfaction and identify ongoing requirements.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
  • Built positive and productive customer connections to drive consistent sales.
  • Expanded new business, implementing effective networking strategies.
  • Educated customers on suitable products and services depending on age, needs and inventories to increase sales by [Number]%.
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
  • Managed order process for new and existing customers.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Monitored customer order process and addressed customer issues.
Education and Training
Some College (No Degree): Business Administration And ManagementValdosta State University － Valdosta, GA
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Resume Overview

Companies Worked For:

  • DTLR
  • Elead CRM
  • GC Services
  • Jax Solutions

School Attended

  • Valdosta State University

Job Titles Held:

  • Sales Associate
  • Customer Service Representative Team Lead
  • Customer Service Representative Trainer
  • Sales Representative

Degrees

  • Some College (No Degree) : Business Administration And Management

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