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Sales Associate Resume Example

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SALES ASSOCIATE
Professional Summary

Optimistic, creative and hardworking Sales leader looking to join passionate team at unique store. Expert at helping customers find items, discover new products and enjoy positive overall store experience. Offering more than 20 years of progressively responsible retail experience with various companies. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering top-notch experiences in every interaction.

Skills
  • Training and development
  • Promotions and specials
  • Sale expertise
  • Store presentation
  • Sales forecasting
  • Event execution
  • Organized
  • Strong verbal communication
  • Customer service
  • Maintenance scheduling
  • Role-playing
  • Exchanges and refunds
Work History
Sales Associate | 10/2016 to 04/2017
Pier 1 Imports - Anchorage, AK
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Maintained records related to sales, returns and inventory availability.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Processed product returns and assisted customers with other selections.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Educated customers on promotions to enhance sales.
  • Sales associate of the Quarter.
Retail Sales Leader | 12/2015 to 06/2017
Pier 1 Imports - Anchorage, AK
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Educated customers on promotions to enhance sales.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Assisted customers by answering questions and fulfilling requests.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Involved in freight management and merchandise flow.
  • Worked as a team member o provide the highest level of service to customers.
  • Created strategies and competitions for associates to become motivated and drive them to better results.
Sales Associate | 08/2017 to 03/2018
Elaine S Baker & Assoc Inc. - Anchorage, AK
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Educated customers on promotions to enhance sales.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Recommended merchandise to customers based on needs and preferences.
  • Mixed and matched paints according to customer specifications.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Sales Associate | 03/2018 to 01/2020
Victoria's Secret - Anchorage, AK
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Educated customers on promotions to enhance sales.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Peek & Cloppenburg - Germany, Hessen, Wiesbaden | DiplomaSubstitutin, 2003
Ausbildung Im Einzelhandel - Germany,Hessen, Wiesbaden | AusbildungBusiness, 2000
Beruflichen Schulen Rheingau, Fachoberschule - Germany, Hessen, Geisenheim | Some College (No Degree)Business, 2001
Gutenberg Realschule - Germany, Hessen , Eltville | High School Diploma1996
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Resume Overview

Companies Worked For:

  • Pier 1 Imports
  • Elaine S Baker & Assoc Inc.
  • Victoria's Secret

School Attended

  • Peek & Cloppenburg
  • Ausbildung Im Einzelhandel
  • Beruflichen Schulen Rheingau, Fachoberschule
  • Gutenberg Realschule

Job Titles Held:

  • Sales Associate
  • Retail Sales Leader

Degrees

  • Peek & Cloppenburg - Germany, Hessen, Wiesbaden | Diploma
    Ausbildung Im Einzelhandel - Germany,Hessen, Wiesbaden | Ausbildung
    Beruflichen Schulen Rheingau, Fachoberschule - Germany, Hessen, Geisenheim | Some College (No Degree)
    Gutenberg Realschule - Germany, Hessen , Eltville | High School Diploma

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