sales associate resume example with 17 years of experience
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Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 10 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. Dedicated Sales Associate offering 10 years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices. Driven Sales Associate with exceptional record of accomplishment in exceeding sales, service and performance targets. In-depth understanding of Sony products, services and market conditions. High-energy team player ready to leverage abilities to positively impact sales numbers and promote company success. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
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- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Prepared cash deposits up to $2000 and more with zero discrepancies.
- Sold various products by explaining unique features and educating customers on proper application.
- Offered product and service consultations and employed upselling techniques.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Helped customers find specific products, answered questions and offered advice.
- Processed returned items in accordance with store policy.
- Read weekly sales inserts and monitored price changes.
- Assisted with purchases, locating items and signing up for rewards programs.
- Trained new team members in cash register operation, stock procedures and customer service.
- Processed over 100 transactions per day with exceptional accuracy.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted customers by finding needed video game accessories items and checking inventory for items at other locations.
- Sold various products by explaining unique features and educating customers on proper application.
- Surpassed daily sales goals by 27% by cross-selling Sony, Microsoft and Nintendo products and promoting additional products.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Supported clients with targeted and highly successful product launches.
- Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
- Monitored office supply inventory and proactively replenished out-of-stock items.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Answered incoming telephone calls, questions and client inquiries.
- Coordinated and maintained file management system for digital and analog files.
- Achieved results in ambiguous environment with high level of accuracy and attention to detail.
Devry University - Philadelphia, PA,
Olney Charter High School - Philadelphia, PA
- Have Valid Drivers License
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Resume Overview
School Attended
- Devry University
- Olney Charter High School
Job Titles Held:
- Sales Associate
- Cashier
- Sales Associate
- Clerical Support Associate
Degrees
- Some College (No Degree)
- High School Diploma
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