Experience in working in retail and entry level at the university level motivates me to maintain customer satisfaction and contribute to company success.
While working at Macy's, after cleaning and recovering my area, I would assist other sales associates.
When we ran out of fitting room logs, I contacted a manager who was unable to assist in that moment. So I went to a different area, made copies, and placed the copies in all the fitting rooms in the store.
When a customer was unhappy with her purchase and attempted to return an item, I offered her some suggestions which resulted in a purchase and a happy customer.
Minor in African World Studies
-Greeted customers upon entrance into the store, in specific areas of the store, and at checkout.
-Assisted customers over the phone regarding store operations, product,
promotions and orders.
-Handled customers effectively by identifying needs, quickly gaining trust,
approaching complex situations and resolving problems to maximize
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