Experience in working in retail and entry level at the university level motivates me to maintain customer satisfaction and contribute to company success.
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While working at Macy's, after cleaning and recovering my area, I would assist other sales associates.
When we ran out of fitting room logs, I contacted a manager who was unable to assist in that moment. So I went to a different area, made copies, and placed the copies in all the fitting rooms in the store.
When a customer was unhappy with her purchase and attempted to return an item, I offered her some suggestions which resulted in a purchase and a happy customer.
Minor in African World Studies
Customer Interface:
-Greeted customers upon entrance into the store, in specific areas of the store, and at checkout.
-Assisted customers over the phone regarding store operations, product,
promotions and orders.
Customer Service
-Handled customers effectively by identifying needs, quickly gaining trust,
approaching complex situations and resolving problems to maximize
efficiency.
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School Attended
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