Sales Associate Resume Example Jcpenney

SALES ASSOCIATE

Summary

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 1 year of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Competitive Customer Service Sales Specialist skilled at building relationships and securing new business. Friendly with superior communication, interpersonal and problem-solving abilities. History of increasing sales and revenue using consultative techniques.

Skills

Cash handling accuracy
Dispute mediation
Inventory control procedures
Merchandising knowledge
Retail loss prevention
Accurate money handling
Reading comprehension skills
Customer Service
POS system operation
Listening skills

Sales development
Sales expertise
Money handling
Negotiations
Cash register operation
Superb time management
Product Sales
Inventory management
Active listening
Retail merchandising expertise

Experience

Sales Associate
Lavale, MDJCPenney/Apr 2019 to Current

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application.
Prepared cash deposits up to $[Amount] with zero discrepancies.
Surpassed daily sales goals by [Number]% by cross-selling [Product or Service] and promoting additional products.
Negotiated and closed deals with minimal oversight.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Processed orders through system and coordinated product deliveries.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Helped average of [Number] customers per day by responding to inquiries and locating products.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
Used [Type] register system to ring up customer purchases, process payments and issue receipts.
Drove sales of [Type] and [Type] products by applying proactive nature, knowledge of customer preferences and active listening skills.
Stayed up to date on store promotions, payment policies and security practices.
Recommended merchandise to customers based on needs and preferences.
Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Educated customers on product and service offerings.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Recommended optimal merchandise based on customer needs and desires.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.

Sales Associate
Lavale, MDTJX Companies/Oct 2019 to Jan 2020

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application.
Prepared cash deposits up to $[Amount] with zero discrepancies.
Negotiated and closed deals with minimal oversight.
Helped average of [Number] customers per day by responding to inquiries and locating products.
Used [Type] register system to ring up customer purchases, process payments and issue receipts.
Drove sales of [Type] and [Type] products by applying proactive nature, knowledge of customer preferences and active listening skills.
Stayed up to date on store promotions, payment policies and security practices.
Recommended merchandise to customers based on needs and preferences.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Mixed and matched paints according to customer specifications.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Recommended optimal merchandise based on customer needs and desires.

Cashier
Lavale, MDWalmart/Oct 2017 to Nov 2017

Helped customers find specific products, answering questions and offering advice.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Worked closely with front-end staff to assist customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Drove sales and add-on purchases by promoting specific item options to customers.
Welcomed customers, offering assistance to help find necessary store items.
Processed customer payments quickly and returned exact change and receipts.
Received payments for [Product or Service] and issued receipts reflecting zero balances or additional payments required to bring accounts current.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Education and Training

High School DiplomaMountain Ridge High School2019Frostburg, MD

Resume Overview

Companies Worked For:

JCPenney
TJX Companies
Walmart

School Attended

Mountain Ridge High School

Job Titles Held:

Sales Associate
Cashier

Degrees

High School Diploma

Sales Associate Resume Example

Resume Score: 80%

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