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Sales Associate Resume Example

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SALES ASSOCIATE
Professional Summary

Highly motivated with extensive customer service and sales experience. Outgoing professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Diligent about keeping merchandise presentable to maximize business revenue. Effectively demonstrate products, overcome objections and close sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships. Dedicated professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments.

Skills
  • Stocking and replenishing
  • Merchandising expertise
  • Dining area cleanliness
  • Point of sale knowledge
  • Loss prevention
  • Sales expertise
Work History
Sales Associate, 08/2019 to Current
Home Goods – South Philadelphia , PA
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Educated customers on promotions to enhance sales.
Financial Counselor, 09/2018 to 06/2019
Newark Beth Israel Medical Center – Newark, NJ
  • Meticulously documented all details regarding contact with patients, providers and other individuals in system using people soft.
  • Taught basics of credit improvement, money management and asset building for low- to middle-income clients.
  • Performed duties as liaison between patient, doctor and insurance provider to ensure smooth processes.
  • Engaged with attendees at fairs and public events to promote services.
  • Established network of related specialists for debt consolidation, real estate, mortgage and banking.
  • Explored specific plans of action to address creditor demands and reduce debt.
  • Conducted interviews with patients and family members and answered questions regarding insurance benefits.
  • Worked directly with clients to provide financial counseling and education using individualized counseling model and personal finance course.
  • Answered over 70 customer communications per day via telephone, email and web chat.
  • Identified healthcare resources and programs for patients unable to meet financial obligations.
  • Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
  • Translated ED documents from Spanish to English.
  • Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts and translate appropriately.
  • Attended training programs to improve professional knowledge and interpretation skills.
Brand Representative, 05/2015 to 12/2017
Abercrombie & Fitch – Willowbrook, NJ
  • Snapped professional quality photographs to use on social media channels for promotional campaigns.
  • Communicated product value, quality and style to educate and entice potential customers.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Provided customer service using extensive knowledge of Rewards programs.
  • Analyzed consumer usage patterns to identify trends and target key demographics.
  • Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
Server, 08/2015 to 07/2016
On The Boarded Mexican Grill And Cantina – Woodland Park, NJ
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Prepared beverages and filled food orders for customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Greeted and maintained relationships with regular customers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Education
High School Diploma: 02/2016
New Jersey Youth Corps - Paterson, NJ
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Resume Overview

Companies Worked For:

  • Home Goods
  • Newark Beth Israel Medical Center
  • Abercrombie & Fitch
  • On The Boarded Mexican Grill And Cantina

School Attended

  • New Jersey Youth Corps

Job Titles Held:

  • Sales Associate
  • Financial Counselor
  • Brand Representative
  • Server

Degrees

  • High School Diploma : 02/2016

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