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sales associate Resume Example

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SALES ASSOCIATE
Career Focus

Creative and energetic worker who strives to accomplish all tasks in the work force. Detail oriented, and very flexible in many different fields. Skilled fast learner, responsible, and customer friendly. Works diligently to climb higher in the world.

Summary of Skills
  • Strategic planning

  • Creative problem solving

  • Computer literate

  • Customer satisfaction

  • Dedicated team player

  • Fast Learner
  • Intelligent

  • Artistic

  • Skilled multi-tasker

  • Exceptional writing skills

  • Focused and driven

  • Positive attitude
Accomplishments

Received numerous awards throughout school, such as Academic Achievement, Honor Roll, Scholastic Achievement, and Creative Achievement. Volunteered as a journalist for the Central Pennsylvania Animal Alliance monthly newsletter for several years, and also for the weekly Northern High School banner. Won several awards for my artwork throughout school. Such media includes painting and writing.

Throughout my career opportunities, I went above and beyond expectations. My managers constantly praised me on my hard work and friendliness towards customers.

Professional Experience
sales associateApr 2011 to Current
Sheetz Inc － PA
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Promptly reported complaints to a member of the management team.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Served fresh, hot or cold food with a smile in a timely manner.
  • Communicated clearly and positively with co-workers and management.
  • Resolved guest complaints promptly and professionally.
  • Accurately measured ingredients required for specific food items.
  • Prepared and served beverages such as coffee, tea and fountain drinks.
  • Quickly and efficiently processed payments and made accurate change.
  • Mastered Point of Sale (POS) computer system for automated order taking.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
  • Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
  • Followed all established restaurant practices and procedures.
  • Worked well with teammates and openly invited coaching from the management team.
  • Took initiative to find extra tasks when scheduled duties were completed.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
Sales Associate/Customer ServiceOct 2008 to Mar 2011
Michaels － PA
  • Computed sales prices, total purchases and processed payments.
  • Described merchandise and explain operation of merchandise to customers.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Placed special orders and called other stores to find desired items.
  • Recommended merchandise based on customer needs.
  • Operated a cash register to process cash, check and credit card transactions.
  • Guided customers in choosing items that reflected personal style and shape.
  • Facilitated monthly and quarterly physical inventory counts.
  • Explained information about the quality, value and style of products to Influence customer buying decisions.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Worked as a team member to provide the highest level of service to customers.
  • Maintained friendly and professional customer interactions.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Maintained visually appealing and effective displays for the entire store.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Held each team member accountable for achieving brand and performance goals.
VolunteerSep 2009 to Aug 2010
Helen O Krause Animal Foundation, Inc － PA
  • Educated community in responsible pet ownership and wildlife care.
  • Managed shelter for animals and arranging for adoption of confiscated animals.
  • Adhered to high standards of safety, cleanliness and professionalism.
  • Achieved detailed grooming including eye care, cleaning wrinkles and dental care.
  • Monitored animals' recovering from surgery and notified veterinarians of any changes.
  • Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options.
  • Walked 12 dogs on a regular basis, responding to each dog's individual needs while keeping an eye on the whole group.
  • Created the look and feel of the organization's online presence in social media forums.
  • Designed unique print materials, including advertisements, brochures and logo designs.
  • Designed artistic signage for special events.
  • Assisted in developing and maintaining user-friendly websites.
WaitressDec 2007 to Jun 2008
Flapjack's Restaurant and Pub － PA
  • Accepted payment from customers and made change as necessary.
  • Apportioned and served food to patrons.
  • Assisted co-workers.
  • Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.
  • Checked the quantity and quality of received products.
  • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
  • Routinely cleaned table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
  • Cleaned and prepared various foods for cooking or serving.
  • Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash.
  • Greeted guests and sat them at tables or in the bar area.
  • Located items requested by customers.
  • Performed serving, cleaning, and stocking duties in establishments.
  • Placed food servings on plates and trays according to orders or instructions.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions.
  • Prepared coffee-based and other beverages on request; serve prepared pastries and other food items.
  • Prepared food items such as sandwiches, salads, soups, and beverages.
  • Stocked cabinets and serving areas with condiments, and refilled condiment container.
  • Stocked supplies in serving stations, cupboards, refrigerators, and salad bars.
  • Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff.
  • Communicated with customers regarding orders, comments, and complaints.
  • Provided customers with product details, such as coffee blend and preparation descriptions.
  • Suggested additional items to customers, as appropriate, to increase restaurant sales.
  • Answered questions about menu selections and made recommendations when requested.
Education
High School Diploma, journalism/Communications2010Northern High School － PA

Throughout my high school years, I excelled as an A average student, and won many awards in scholarship, writing, and art media. My awards include, Honor Roll, Academic Excellence, Scholastic Achievement, and 1st, 2nd, and Honorable Mention in painting and creative writing.

My favorite studies were Honors English, Computer, Art Media, Graphics Communications, Psychology, and Band/Choir.


I am very talented with writing and typing. Communicating anything through paper or computers comes naturally to me. Honors English has taught me how to improve my writing skills, and plan out my goals. This comes in handy in the work force when your communicating to people via in person or online. Computer class has skilled me in typing, computer graphics, power point programming, micosoft word and excel, and microsoft office. This comes in handy when you're job involves computer technology and communication skills. Art Media and Grahics are important to me, because I used them a lot when I volunteered at an animal shelter. I designed their website, made flyers, sent out mass emails, and managed videos on the social networking page.Psychology has taught me how to communicate better with customers, and deal with complaints in a friendly manner. I have gotten MANY compliments of how nice I am to others, and how well I handle complaints, angry customers, and stressful situations.

JournalismHarrisburg Area Community College － PA

I studied journalism at HACC for one year. I excelled in all my classes, averaging as an A student. My goal was to transfer all my credits to Shippensburg University, but at the last minute I had to cancel my plans due to lack of income. I would very much like to go back to college and major in business in the near future. My goal right now is to save up enough money.

Professional Affiliations
  • Central Pennsylvania Animal Alliance(CPAA) (journalist for newsletter 2006-2007)
  • Northern Banner(The N) (journalist and graphics designer for newsletter 2007-2009)
  • Helen O Krause Animal Foundation, Inc(HOKAFI) (volunteered with animals, journalist for online blog, graphics designer for website and social networking site, designer for event planning 2009-2010)
  • National Art Honors Society ( created artwork for events such as The Special Olympics, Prom, high school events, and special events in the Carroll Township area. Also painted portraits for children in third world countries, and made shirts to raise money for children in Africa. 2009-2010)
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Resume Overview

Companies Worked For:

  • Sheetz Inc
  • Michaels
  • Helen O Krause Animal Foundation, Inc
  • Flapjack's Restaurant and Pub

School Attended

  • Northern High School
  • Harrisburg Area Community College

Job Titles Held:

  • sales associate
  • Sales Associate/Customer Service
  • Volunteer
  • Waitress

Degrees

  • High School Diploma , journalism/Communications 2010
    Journalism

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