sales associate resume example with 4 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Goal-oriented, reliable individual versed in working with a high-volume of diverse customers and recommending merchandise based on individual requirements. Skilled at time management, conflict resolution and maintaining accurate and organized records .

  • Merchandising expertise
  • Social perceptiveness
  • Professional demeanor
  • Exceptional customer service
  • Problem-solving skills
  • Upselling
  • Adapt to diverse groups
  • Excellent people skills
  • Communication skills
Work History
06/2019 to Current
Sales Associate Moneycorp Chicago, IL,
  • Engaged and assisted clients in selections and upsell opportunities.
  • Bended, lifted, opened, and moved products.
  • Palletized products for shipping or transfer to sales floor.
  • Used accurate and efficient storage procedures to shelve new merchandise and returned items.
  • Managed front room operations, handle cash register and all receivables.
  • Tracked stock using company inventory management software.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained records related to sales, returns and inventory availability.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Educated customers on promotions to enhance sales.
  • Maintained customer satisfaction while handling [Type] product returns quickly and professionally.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
05/2018 to Current
Stock Room Associate The Tjx Companies, Inc. Meridian, ID,
  • Bended, lifted, opened, and moved beer products weighing up to 165 pounds.
  • Palletized products for shipping or transfer to sales floor.
  • Used accurate and efficient storage procedures to shelve new merchandise and returned items.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Managed product inventories and stocked product lines.
  • Managed timely and effective replacement of damaged or missing products.
  • Prepared pallets for shipment or use by sales floor employees.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Completed physical inventory counts.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Attended and participated in sales meetings to stay abreast of current offers and product issues.
  • Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
  • Shelved new and returned inventory according to proper storage procedures.
  • Conducted periodic inventory inspections and reported out-of-stock items.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
09/2013 to 09/2014
Assistant Manager El Pollo Loco Holdings West Hollywood, CA,
  • Responsibled for up to 20 weekly birthday parties.
  • Booked and sold events.
  • Managed and cleaned equipment to ensure a safe and satisfying customer experience.
  • Engaged with costumers and supervised bounce party rooms for safe play.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Promoted to Assistant Manager after only [Number] months with company.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Communicated with managers of other departments to maintain transparency.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Expected in 2020 to to
Bachelor of Arts: Political Science
Rowan University - Glassboro, NJ

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Resume Overview

School Attended

  • Rowan University

Job Titles Held:

  • Sales Associate
  • Stock Room Associate
  • Assistant Manager


  • Bachelor of Arts

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