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Burbank High School - Burbank, CA
Profit-minded Sales Professional with demonstrated success driving sustained revenue by working and connecting with customers. Industrious sales professional with strong history of surpassing objectives by leveraging selling and advanced people skills. Talented at generating leads and demonstrating products to close high-volume sales. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support. Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities. Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages sales tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.
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- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Processed product returns and assisted customers with other selections.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Set and achieved goals for professional development and advancement.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils and seating areas daily.
- Trained new employees in groups and in one-on-one scenarios.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Complied with standards for merchandising, stocking and storing product.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Upsold specialty items with beverages, increasing store sales.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Prioritized drink requests while managing interruptions.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customer questions about hours, seating and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Kept track of event finances, initial deposits, due payments and final balances.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Informed servers of newly seated parties for speedy service.
- Checked and restocked server areas and organized and got change for front counter.
- Recorded available tables after seating each party using specialized seating software.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Documented reservations and communicated changes to guests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
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Resume Overview
School Attended
- Los Angeles Valley College
- Burbank High School
Job Titles Held:
- Sales Associate
- Barista
- Hostess
Degrees
- High School Diploma
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